LaTerious Venegas
Oakland,CA
Summary
With over five years of experience as a Case Manager, I’ve dedicated myself to enhancing client service delivery and satisfaction. I achieve this through strategic interdisciplinary coordination and innovative care strategies. My expertise in program evaluation, resource coordination, and data analysis consistently leads to improved client outcomes. I’m committed to fostering self-sufficiency and trust, which drives the development of tailored support plans and impactful workshops. I’m also proven at advancing service effectiveness while adapting to the evolving needs of clients.
Overview
10
10
years of professional experience
Work History
Outreach and Enrollment Coordinator
Mindoula Health
Silver Spring, MD
02.2026 - Current
- Coordinated enrollment processes, ensuring timely and accurate processing of applications.
- Developed and implemented strategies to enhance patient engagement during onboarding.
- Collaborated with healthcare teams to streamline communication and improve service delivery.
- Managed scheduling of enrollment appointments, optimizing resource allocation across departments.
- Out bound calls 80/120 a day
- Metrics
- Full time work from home
Case Manager
Insight Housing at Berkeley
Berkeley
12.2021 - 09.2023
- Managed 45 client cases monthly, enhancing service delivery and client satisfaction.
- Coordinated with interdisciplinary teams to develop effective client support plans.
- Reduced case processing time by implementing streamlined documentation procedures.
- Facilitated workshops to improve client self-sufficiency, leading to measurable outcomes.
- Utilized analytical skills to assess client needs and tailor individualized care strategies.
- Orchestrated comprehensive care assessments, leading to substantial improvements in client-tailored support plans and enhanced overall service impact.
- Help clients with Housing, IHSS, Medical, Calfresh
- Alameda County HMIS system
- Help facilitate housing and employment opportunities
Care Coordinator
San Francisco Network ministries at San Francisco
08.2019 - 11.2021
- Coordinated care plans, improving patient outcomes and satisfaction through effective communication.
- Streamlined processes, reducing appointment wait times and enhancing service delivery efficiency.
- Facilitated interdisciplinary collaboration, fostering a supportive environment for patient care.
- Analyzed patient data to identify trends, leading to improved resource allocation and care strategies.
- Fostered strong relationships with clients, enhancing trust and communication, leading to improved client satisfaction.
- Coordinated patient care plans, resulting in streamlined services and noticeable improvements in patient outcomes.
- Orchestrated multidisciplinary team meetings, enhancing collaboration and ensuring comprehensive care for all clients.
- Help clients with Housing, IHSS, Medical, Calfresh
- San Francisco County Clarity system
- Help facilitate employment and housing opportunities
Crewman
Trader Joes at San Francisco
12.2017 - 09.2019
- Assisted customers, maintained stock, ensured a welcoming environment, enhanced team efficiency.
- Provided exceptional customer service, fostering a welcoming environment that enhanced customer loyalty and satisfaction.
- Cashier
Manager
Chipotle at San Francisco
01.2016 - 11.2017
- Led team in daily operations, enhancing efficiency and customer satisfaction.
- Implemented training programs, improving staff performance and retention.
- Managed inventory, reducing waste and optimizing supply chain processes.
- Resolved customer issues, boosting loyalty and repeat business.
- Analyzed sales data, driving strategic decisions and revenue growth.
Skills
- Team Leadership
- Conflict Resolution
- Crisis Management
- Program Evaluation
- Resource Coordination
- Documentation and reporting
- Case Management and Discharge Planning Experience
- Managed Care Experience
- Case management
- Case documentation
- Client advocacy
- Records management
- Data entry and analysis
Timeline
Outreach and Enrollment Coordinator
Mindoula Health
02.2026 - Current
Case Manager
Insight Housing at Berkeley
12.2021 - 09.2023
Care Coordinator
San Francisco Network ministries at San Francisco
08.2019 - 11.2021
Crewman
Trader Joes at San Francisco
12.2017 - 09.2019
Manager
Chipotle at San Francisco
01.2016 - 11.2017