Ronda Doxey
Friendship,NY
Summary
Demonstrates exceptional teamwork, ensuring smooth operations and adaptability to changing needs.
Qualified Family Support Specialist with a solid background in various hands-on roles. Proven ability to contribute effectively to team projects and consistently meet deadlines. Demonstrated reliability and flexibility in adapting to changing work environments.
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Willingness to learn, poised to contribute to team success, and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
Work History
FSS Worker
Healthy Families
Olean, NY
02.2023 - Current
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Do ASQs and ASQSEs with families.
- Work on development stages.
- Refer families to resources in their area.
Substitute Teacher
Scio Central School
Scio, NY, US
09.2021 - 02.2023
- I substitute for teachers and teacher aides when needed.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Rehabilitation Counselor- RC
Stell
Wellsville, NY, US
07.2022 - 10.2022
- Worked with adults to reach certain goals, to be able to move out of the house and into an apartment.
- I would help them manage their medication and make doctors' appointments.
- Help adults with mental health issues
- Assisted individuals with addressing disabilities and developing career plans.
- Evaluated clients'' progress regularly and adjusted rehabilitation strategies accordingly for better results.
- Conducted thorough assessments to identify client strengths, limitations, and potential barriers to successful reintegration into society.
- Empowered clients to make informed decisions about their futures by providing up-to-date information on relevant laws, regulations, and resources.
- Streamlined case management processes by maintaining accurate records and effective communication among team members.
- Developed strong rapport with clients through empathetic listening and clear communication skills, leading to increased trust in the therapeutic process.
Direct Care Worker
Beacon Light Behavioral Health System
Bradford, PA, US
10.2018 - 06.2021
- Direct care worker.
- Help kids with their everyday routine.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
- Remained alert to problems or health issues of clients and competently responded.
- Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Entrusted to handle confidential and sensitive situations in professional matter.
Night Auditor
Best Western Plus
02.2017 - 11.2018
- I started out in housekeeping, moved to laundry, and then went to night auditor.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
- Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
Housekeeper
Seneca Gaming Corporation
Salamanca, NY, US
01.2012 - 01.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Nursing Assistant
WELLSVILLE MANOR
Wellsville, NY, US
- I worked in the lockdown with elderly people with Alzheimer's, mental disorders, and behavioral problems.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Babysitter
For a Friend
- I would help my friend out with her daughter, who has Down syndrome.
- I would help her get around for school and doctor appointments.
- I would babysit her when my friend had to go places.
- It is also a joy to spend time with her.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
Bachelor's - Arts of Psychology
University of Phoenix-Online Campus
Arizona City, AZ01.2018
Skills
- Night audit
- Guest services
- Laundry
- Auditing
- Alzheimer's care
- Babysitting
- Teaching
- Child care
- Front Desk
- Autism experience
- Caregiving
- Patient care
- Direct patient care
- Patient relationship building
- Companionship and emotional support
- Light housekeeping
- Client documentation
- Medication administration
- Behavior redirection
- Supply restocking
- Continuing education
- Personal hygiene support
- Patient care and safety
- Drug administration
- Time management
- Attention to detail
- Patient care quality
- Empathy and compassionate care
- Blood sugar monitoring
- Calm under stress
- Professional boundaries
- Child development
- Family dynamics
- Parenting education
- Child abuse and neglect dynamics
- Community resources
- Training classes
- Assessments
- Reliability
- Family support
- Goal setting
- Service planning
- Community referrals
- Home visits
Additional Information
For about 10 years, I have helped my friend with her daughter, who has Down syndrome. My friend does not trust very many people with her daughter, and I have watched her for her and also helped her with getting her around for school or doctor appointments
Working with her is a joy, and it is one of the reasons why I went back to school to get my bachelor's degree in psychology. I have also worked in a nursing home, in the lockdown unit with elderly people with Alzheimer's, mental disorders, and behavioral problems.
I have done a number of training sessions at my current job, and I am willing to do whatever training I need to further my career.
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Timeline
FSS Worker
Healthy Families
02.2023 - Current
Rehabilitation Counselor- RC
Stell
07.2022 - 10.2022
Substitute Teacher
Scio Central School
09.2021 - 02.2023
Direct Care Worker
Beacon Light Behavioral Health System
10.2018 - 06.2021
Night Auditor
Best Western Plus
02.2017 - 11.2018
Housekeeper
Seneca Gaming Corporation
01.2012 - 01.2013
Nursing Assistant
WELLSVILLE MANOR
Babysitter
For a Friend
Bachelor's - Arts of Psychology
University of Phoenix-Online Campus