Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronda Graf

Valley Center,CA

Summary

Well-qualified Service Manager proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction and meeting team goals. Work well with onsite teams and sales staff. Have experience working onsite and sending teams out of the service center work onsite.

Overview

32
32
years of professional experience

Work History

Area Service Lead - San Diego Depot

Mettler Toledo Rainin
San Diego, CA
01.2006 - Current

Manage the San Diego Service Center

  • Supervise staff
  • Hire and train new employees
  • Plan and strategize to meet Team Goals
  • Provided primary customer support to external customers.
  • Work closely with Sales Staff to meet customer needs
  • Meet with new customers and sales staff to set up new service.
  • Work with the onsite staff to meet customer needs, training needs and offer additional staff when needed

Service Supervisor

Sony
San Diego, CA
08.1989 - 12.2005
  • Supervise staff of 10 - 30 employees
  • Hired new employees
  • Worked with a large temporary staff
  • Planned and strategize to make team Goals in a manufacturing environment
  • Assisted with training and development of team members.
  • Worked for one year as Supervisor in Customer Service
  • Handled customer complaints and inquiries.
  • Provided primary customer support to customers.

Education

Bachelor of Science - Social Work

Minot State University
Minot, ND

Associate of Arts - Supervision

Palomar College
San Marcos, CA

Skills

    • Strong management Skills
    • Complaint resolution
    • Supervising and supporting teams to achieve team goals
      • Customer Relations
      • Team player

Timeline

Area Service Lead - San Diego Depot

Mettler Toledo Rainin
01.2006 - Current

Service Supervisor

Sony
08.1989 - 12.2005

Bachelor of Science - Social Work

Minot State University

Associate of Arts - Supervision

Palomar College
Ronda Graf