Ronda Hill
Silver Spring
Summary
Experienced Property Management Professional specializing in lease administration and tenant relations. Achieved 10% increase in retention and reduced eviction rates by 20% through implementation of new tenant screening process. Ensured compliance with regulations, resulting in zero findings during audits, and improved net operating income by 15% through effective expense management.
Overview
12
12
years of professional experience
Work History
Property Mgr.
Paddington Square Apts.
Silver Spring
06.2023 - Current
- Executed property operations, including leasing, collections, resident services, and bill payments to enhance tenant satisfaction.
- Managing 165-Garden/Walk-up, conventional and Tax Credit units, maintaining occupancy of 90%.
- Oversaw the efficient operation of the property.
- Monitored timely receipt and recollection of rent collections in accordance with landlord and resident statutes.
- Preparing an annual budget; scheduling expenditures; analyzing variances in order to initiate corrective action.
- Managed vendor relationships to ensure service quality and contract compliance, contributing to operational effectiveness.
- Initiate preventative maintenance planning, and tenant dispute resolution.
- Organized regular maintenance and major repairs to maintain property appeal and attract potential tenants.
- Maintained constant balance and accounting of property petty cash accounts.
Asst. Prop. Mgr.
Paddington Square Apts.
Silver Spring
01.2014 - 05.2023
- Leveraged 20-plus years of residential management experience to enhance lease administration and strengthen tenant retention.
- Managed lease renewals for 165 units, increasing tenant retention by 10% through proactive communication and fostering positive relationships over 11 years.
- Responded to inquiries from various parties, utilizing active listening and open-ended questioning to resolve issues quickly.
Education
Some College (No Degree) - Property Management Courses
National Center For Housing Management
Online05-2022
High School Diploma - Some College, ARM/CPM
Central Senior High School
Seat Pleasant, Maryland06-1982
Skills
- Lease administration
- Budget management
- Financial reporting
- Property marketing
- Tenant relations
- Yardi software
- Maintenance coordination
- Microsoft Office proficiency
- Client relationship management
- Team collaboration
- Conflict resolution
- Effective communication
Timeline
Property Mgr.
Paddington Square Apts.
06.2023 - Current
Asst. Prop. Mgr.
Paddington Square Apts.
01.2014 - 05.2023
Some College (No Degree) - Property Management Courses
National Center For Housing Management
High School Diploma - Some College, ARM/CPM
Central Senior High School