Ronda Hill
West Columbia,SC
Summary
Experienced healthcare industry professional who has an exceptional work ethic with lots of experience in the medical and dental insurance field. Pays attention to detail and is very analytical. Have great customer service skills when dealing with patients and insurance companies
Overview
26
26
years of professional experience
Work History
Accounts Receivable Collections Specialist
Addison Group
Charlotte, NC
10.2025 - Current
- Submitting, tracking, and appealing dental insurance claims to ensure maximum reimbursement
- Generating accurate patient statements, posting payments, and managing overdue accounts
- Verifying patient insurance coverage, reviewing Explanations of Benefits, and reconciling payments
- Regularly reviewing accounts to identify outstanding balances and contacting patients to arrange payment plans
- Serving as a liaison between the practice, patients, and insurance companies to resolve billing discrepancies
Insurance Follow-up Supervisor
Receivable Solutions Inc
Columbia, SC
10.2023 - 05.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Remote Insurance Representative/Trainer
Receivable Solutions Inc
Columbia, SC
05.2018 - 10.2023
- Contact insurance companies about outstanding balances
- Enter data electronically to process charges, payments, denials, and adjustments
- Perform insurance/billing clerical duties
- Resolve routine patient billing inquiries and problems
- Verify patient account information against insurance program specifications
- Discuss coverage and eligibility issues or concerns with patients
- Provide exemplary customer service in a prompt and courteous manner
- File UB-04 and HCFA 1500 claim forms
- Obtain, verify, and collect insurance information
- Assist with training of new representatives
Driver/Customer Service
Uber
Columbia, SC
09.2017 - 05.2018
- Delivered high quality, in person customer support
- Answered questions, built brand loyalty, and resolved issues
- Handled multiple issues at once to solve inquiries
- Worked independently in a minimally structured environment and remained flexible, calm under pressure, and dependable
Customer Service Representative- Call Center
Recruiting Solutions
Columbia, SC
10.2016 - 09.2017
- Interfaced with customers via inbound and outbound phone calls
- Met daily quotas, researched insurance information, and setup payment plans
- Processed payments, explained insurance payments, and denials, and trained new hires
- Entered data into Epic Cloud Based EMR software and documented interactions
Medicare Services Rep
Palmetto GBA
Columbia, SC
10.2000 - 09.2015
- Answered 60+ inbound phone calls per day and written inquiries from Medicare providers and beneficiaries
- Educated callers on how to file claims and assisted them with the appeals process
- Trained new hires, consistently met metrics, and utilized insurance verification website and medical coding manual
Education
Bachelor of Science - Psychology
University of South Carolina
Columbia, SCAssociate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL01.2021
Skills
- Analytical problem solving
- Prioritization and scheduling
- Detail-oriented professional
- Goal-oriented mindset
- Data entry
- Health insurance
Typing Speed
40 WPM
Honors Awards
- Ultimate Medical Academy Dean's List 2020 and 2021
- Receivable Solutions Employee of the Month 2019
- Receivable Solutions Team of the Year 2020 and 2021
- Most Valuable Player in 2023 and 2024 for Insurance Department at RSI
Proficiencies
- MS Excel
- MS Word
- MS PowerPoint
Timeline
Accounts Receivable Collections Specialist
Addison Group
10.2025 - Current
Insurance Follow-up Supervisor
Receivable Solutions Inc
10.2023 - 05.2025
Remote Insurance Representative/Trainer
Receivable Solutions Inc
05.2018 - 10.2023
Driver/Customer Service
Uber
09.2017 - 05.2018
Customer Service Representative- Call Center
Recruiting Solutions
10.2016 - 09.2017
Medicare Services Rep
Palmetto GBA
10.2000 - 09.2015
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Bachelor of Science - Psychology
University of South Carolina