Ronda Legette
Garden City,MI
Summary
Well-qualified social work professional adept at setting up services, working with healthcare professionals and families and giving patients continuous support through counseling. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts and solving diverse problems. Licensed Social Service Technician in MI.
Overview
23
23
years of professional experience
Work History
Care Coordinator/Case Manager
, MI
2022.08 - Current
- Work with a team of psychiatrists, clinical therapists, primary care physicians, and nurses, to provide for and determine best plans for member, and schedule center appointments
- Link members with mental health and substance abuse disorders to all services needed, including housing, employment, and insurance
- Maintain over 150 members charts, ensuring members have health assessments, psychiatric evaluations, crisis planning, consents, bio-social assessments, completed
- Coordinate efforts to keep members safe, housed, fed, and connected to the community
- Call members on a monthly basis for a wellness check, and assist them with any services needed
- Bill members according to services.
TAA Program Advisor
Downriver Community Conference
Detroit, MI
2021.05 - 2022.05
- Assist TAA customers with preparing for employment or school enrollment
- Conduct orientations, and assist customers with completing registration and intake paperwork
- Provide assessments to determine career interest, career goals, and identify barriers to employment
- Maintained TAA files, and kept forms updated.
Optical Service Representative
Henry Ford Optimeyes
Dearborn, MI
2019.09 - 2021.05
- Greets patients and visitors promptly in a courteous, professional, and helpful manner
- Register and check in patients, verifying and updating necessary information in patient record
- Maintain appointment schedules
- Confirm appointments, and verify insurance coverage
- Prepare patient charts for doctors, technicians and opticians
- Answer phones, determine nature of call, and direct to appropriate department
- Triage medical office calls, determine severity of call, and schedule appointment accordingly.
ES Coordinator
Downriver Community Conference
Detroit, MI
2010.01 - 2019.01
- Manage office and supervise resource room and staff, train new employees, assign task to staff
- Facilitate orientation sessions, and assist customers with completing Michigan Talent connect resumes in order to register for work
- Utilized the Wagner-Peyser system to perform various administrative and data entry duties for all services completed daily
- Validated customer's registration for work, and sent daily reports to the unemployment office
- Identified returning citizens, and other individuals with barriers to employment and referred them to various programs for assistance.
Job Developer
Archdiocese of Detroit
Detroit, MI
2008.01 - 2009.01
- Assisted refugees from Iraq with finding employment while on the Match Grant
- Orientated clients on program procedures and services provided, and developed resumes
- Discussed clients with employers face to face and over the phone
- Generated reports when clients have reached 120 and 180 days of service.
Workforce Development Specialist
Goodwill Industries
Westland, MI
2006.01 - 2008.01
- Managed over 30 case files in Skill Building and Supported Employment program
- Developed job leads for individuals with disabilities based on their past job experience, accompany clients on job interviews and provide job coaching
- Contact employers by phone, and face to face on behalf of clients, and perform customer follow-up tracking their employment at 30/60/90 day intervals
- Attend person centered planning meeting with client and supports coordinators
- Conduct intake interviews, and perform assessments with clients.
Human Resources Assistant
Orchards Children's Services
Southfield, MI
2005.01 - 2006.01
- Organized new employee packets and conduct employee benefit orientations
- Created new employee personnel files and maintain current personal information
- Provided administrative support, including typing job descriptions, cobra and rejection letters
- Posted vacant job descriptions, and screened resumes prior to passing on to management
- Conducted reference and criminal background checks.
Career Resource Specialist
Detroit Workforce Network
Detroit, MI
2003.01 - 2005.01
- Supervised resource room activity and 4 employees
- Orientated individuals on program procedures for receiving WIA funding
- Facilitated workshops on interviewing, resumes, cover letter, and internet usage
- Generated monthly reports on numbers of visitors to office and workshops.
Education
Bachelor's - Liberal Arts
University of Detroit Mercy
Skills
- Workforce Development
- Receptionist
- Medical Office Experience
- Case Management
- Medical Records
- Social Work
- Insurance Verification
- Medical Scheduling
- Human Resources
- Behavioral health
- Mental health
- Call Center
Timeline
Care Coordinator/Case Manager
2022.08 - Current
TAA Program Advisor
Downriver Community Conference
2021.05 - 2022.05
Optical Service Representative
Henry Ford Optimeyes
2019.09 - 2021.05
ES Coordinator
Downriver Community Conference
2010.01 - 2019.01
Job Developer
Archdiocese of Detroit
2008.01 - 2009.01
Workforce Development Specialist
Goodwill Industries
2006.01 - 2008.01
Human Resources Assistant
Orchards Children's Services
2005.01 - 2006.01
Career Resource Specialist
Detroit Workforce Network
2003.01 - 2005.01
Bachelor's - Liberal Arts
University of Detroit Mercy