JOCELYN BASS
Gulfport,Mississippi
Summary
Case Management and Human Services professional with more than 15 years of experience supporting children, families, and vulnerable populations through client advocacy, family engagement, and resource coordination. Recognized for adaptability, dependability, and the ability to build collaborative relationships that address evolving client and community needs. Passionate about creating meaningful outcomes, improving access to services, and driving continuous program improvement.
Overview
12
12
years of professional experience
Work History
Lead Case Manager and Child Care Coordinator
Moore Community House: Women In Construction
Biloxi, Mississippi
07.2017 - 01.2026
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Developed and implemented care plans tailored to individual client needs.
Center Operations Specialist, Center Manager
Jackson County Civic Action Committee
Gautier Head Start Center
07.2014 - 07.2017
- Ensure the timely submission of documents including but not limited to, time sheets, leave requests, payroll authorizations, and annual reviews.
- Conduct ongoing and scheduled evaluation of assigned staff.
- Analyzed program outcomes to identify areas for improvement and implement corrective actions.
- Streamlined operational procedures to enhance efficiency within the Head Start program.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Education
Bachelor of Science - English Major Psychology Minor
WILLIAM CAREY COLLEGE
Gulfport, MSSkills
- Case management
- Care coordination
- Client Advocacy
- Crisis Intervention
- Intake and Assessment
- Documentation
- Family Engagement
- HIPAA Compliance
- Workforce Development
- Microsoft Office Suite
Timeline
Lead Case Manager and Child Care Coordinator
Moore Community House: Women In Construction
07.2017 - 01.2026
Center Operations Specialist, Center Manager
Jackson County Civic Action Committee
Gautier Head Start Center
07.2014 - 07.2017
Bachelor of Science - English Major Psychology Minor
WILLIAM CAREY COLLEGE