Ronda Miner
Arlington,TX
Summary
Adaptable administrative professional with a strong record of supporting clients, families, and staff through clear communication and dependable service. Experienced in front desk operations, scheduling, clerical tasks, and maintaining a calm, organized environment. Committed to delivering excellent service and smooth office support. Experienced receptionist and customer service professional with a strong background in front desk operations, visitor check-in, and call routing. Known for compassionate communication, phone etiquette, and attention to detail in sensitive, fast-paced settings.
Overview
32
32
years of professional experience
Work History
Receptionist
Moore Funeral Home and Cemetery
Arlington, TX
04.2026 - 10.2026
- Greeted grieving families with compassionate service at funeral home front desk.
- Answered incoming calls and directed inquiries to appropriate funeral staff.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Checked in visitors and guided guests to chapel, office, and cemetery areas.
- Maintained welcoming reception area for families and cemetery visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Temperature Scanner - Blue Mound Rd
MG Resource Management Group
Fort Worth, Texas
11.2021 - 05.2022
- Measured temperatures using touchless thermometer before building access.
- Monitored employee arrivals at site entrance and directed screening flow.
- Enforced mask and distancing rules in reception area.
- Greeted visitors and explained screening procedures clearly.
- Sanitized thermometer and screening station between uses.
Part-time Pastoral Assistant
Celebration Community Church - Carol West
Fort Worth, Texas
11.2018 - 03.2020
- Supported pastoral care, scheduling, and follow-up for Celebration Community Church ministry needs.
- Managed church calendars, appointments, and communication for staff and congregants.
- Assisted with prayer requests, member outreach, and pastoral visit coordination.
- Prepared correspondence, bulletins, and ministry announcements for church events.
- Organized meetings, agendas, and notes for church leadership and volunteers.
- Provided administrative support for Celebration Community Church Carol West office operations.
- Maintained records of membership, baptisms, marriages, deaths and offerings.
- Created educational materials such as brochures or flyers about church activities.
- Provided administrative assistance such as typing up letters or making phone calls.
- Responded to requests for weddings, funerals, baptisms and other services.
Customer Service Representative
Green Mountain Energy
Plano, Tx
05.2005 - 01.2015
- I began working at Green Mountain Energy in Clear Lake, Tx in May 2005. Then moved and transferred to the Plano, Tx office in Jan 2009 to Jan 2015.
- Addressed customer inquiries via phone and email, maintaining high satisfaction levels.
- Processed customer requests using customer service system to enhance response efficiency.
- Trained new team members on company policies and customer service protocols to ensure consistent service delivery.
Administrative Assistant - Master's Program
University of Texas at Arlington
Arlington, Tx
01.2006 - 01.2009
- Served as initial contact for students seeking acceptance into Psychology Department Master's Program, discussing program details and benefits of Master's and Doctoral Degrees in Psychology while providing necessary information and paperwork.
- Managed incoming phone calls, emails, and walk-in inquiries with professionalism and clarity, ensuring effective communication and assistance.
- Assisted visitors by providing directions and relevant information, responding to inquiries, and directing them to appropriate personnel efficiently.
Senior Customer Service Representative
Texas New Mexico Power
League City, Texas
01.1995 - 01.2005
- Managed incoming calls from customers while providing exceptional service.
- Supported Texas New Mexico Power customers with billing and payment inquiries.
- Responded promptly to inquiries from customers about products or services.
- Guided customers through service orders, transfers, and start-stop requests.
- Resolved escalated customer complaints in a timely manner.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Resolved service requests using account records and customer history.
- Processed payment arrangements and disconnect notices for utility accounts.
- Explained outage updates and power service information to callers.
- Updated customer files with contact changes and account notes.
- Routed complex complaints to appropriate Texas New Mexico Power departments.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers about products, pricing and policies to address and resolve issues.
- Provided prompt service to customers by efficiently addressing their inquiries and needs., friendly, and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Science - Psychology
University of Houston
Clear Lake, Tx05-2005
Skills
- Front desk operations
- Visitor check-in
- Call routing
- Reception scheduling
- Records filing
- Customer service
- Administrative support
- Calendar coordination
- Office correspondence
- Compassionate communication
- Active listening
- Attention to detail
- Professional demeanor
- Phone etiquette
- Clerical support
- Office administration
- Customer/Client relations
Timeline
Receptionist
Moore Funeral Home and Cemetery
04.2026 - 10.2026
Temperature Scanner - Blue Mound Rd
MG Resource Management Group
11.2021 - 05.2022
Part-time Pastoral Assistant
Celebration Community Church - Carol West
11.2018 - 03.2020
Administrative Assistant - Master's Program
University of Texas at Arlington
01.2006 - 01.2009
Customer Service Representative
Green Mountain Energy
05.2005 - 01.2015
Senior Customer Service Representative
Texas New Mexico Power
01.1995 - 01.2005
Bachelor of Science - Psychology
University of Houston