Summary
Overview
Work History
Education
Skills
Certification
Timeline
Ronda Peacock

Ronda Peacock

Mansfield,TX

Summary

Highly skilled and enthusiastic care management professional with over 5 years of experience providing exceptional service. Seeking a position where I can utilize my team leadership, analysis, and care management skills to make a significant contribution to the success of an organization that promotes professional growth and advancement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Care Management Assistant III

Humana Government Business
08.2014 - Current
  • Serves as a Tricare behavioral health liaison to beneficiaries, guardian's personal care managers and providers
  • Conducts after-care follow-up within the clinical system and adhere to all processes and timeliness standards
  • Effectively identify situations that require additional assistance and seek assistance from licensed staff
  • Provides support for beneficiaries and case managers to assist with care.
  • Conducts research to assist with routine tasks and special projects.

Consumer Advisor

Blue Cross Blue Shield of Tennessee
08.2012 - 08.2014
  • Navigated through multiple systems and tools and researched, comprehended, and delivered solutions to members promptly regarding benefits and claims while following HIPPA regulations
  • Demonstrated passion for customer service, owned member experiences and drove to deliver comprehensive resolutions
  • Developed highly empathetic member relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided backup support for organizational leadership.

Customer Care Representative

AT&T
11.2011 - 08.2012
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Educated customer on products and services offered by AT&T
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Master of Science - Health Management and Clinical Assistance

Strayer University, Herndon, VA
05.2022

Graduate Certificate - Case Management

Wilmington University, Wilmington, DE
2022
  • Continuing education in Case Management

Skills

  • Committed High Achiever
  • Initiative-Taking
  • Solution Oriented
  • Project Management
  • Rapid and Adaptive
  • Skilled Collaborator
  • Analytical
  • Training and Development
  • Care management

Certification

2022-09 Lean Certification

Timeline

Care Management Assistant III - Humana Government Business
08.2014 - Current
Consumer Advisor - Blue Cross Blue Shield of Tennessee
08.2012 - 08.2014
Customer Care Representative - AT&T
11.2011 - 08.2012
Strayer University - Master of Science, Health Management and Clinical Assistance
Wilmington University - Graduate Certificate, Case Management

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Ronda Peacock