Ronda-kay Waugh-Morris
The Bronx,NY
Summary
To utilize my knowledge, experience and leadership skills to promote and enhance the growth and development of the organization I represent within the market place, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Bartender Supervisor
Hi Dream Bar Restaurant & Bar
Mount Vernon, NY
05.2023 - Current
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Bartender
Triple Deuce Restaurant & Grill
The Bronx, NY
07.2020 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Bartender
Klassique Bar and Restaurant
The Bronx, NY
08.2019 - 03.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
Bartender
Club Universe Restaurant and Bar
Mount Vernon, NY
07.2019 - 03.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server Supervisor
fish N' Ting Restaurant, Bar & lounge
The Bronx, NY
02.2018 - 07.2019
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Provided information about menu selections and made recommendations.
- Motivated staff through acknowledgment of hard work and achievements.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Maintained table setting by removing courses, replenishing utensils and refilling drinks.
- Pitched in to deliver food and beverages to tables during high-volume periods.
Cashier/ Customer Service Representative
Discount Beauty Supplies and Salon Equipment
07.2010 - 01.2016
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Count money in cash drawers at the beginning of each day to ensure that amounts are correct and that there is adequate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Used suggestive selling techniques to promote add-on sales.
Caregiver
Happy Feet Pre-School and Nursery
06.2009 - 12.2009
- Oversee and care for children, Watch over children activities, Keep records of everyday activities, Teach children in special hygiene and social development.
Promotions Officer
The National Health Fund
01.2008 - 01.2009
- Educate the public of products and services offered by the council by means of issuing pamphlets and booklets and providing encouragement for a better cause.
Assistant Purchasing Officer
Scientific Research Council
- Summer Session
- Responsible for the purchasing activities across the council, maintain records on these purchases for the accounts department
- Ensure effective purchasing and delivery of goods and services, done through the establishment of key supplier agreements.
Education
Bartending
Serving Alcohol Inc.
New York, NY04.2023
Beauty
ILash Inc.
New York, NY11.2021
Recreational Bartending /mixology Program
Fuze Bartending
Yonkers, NY09.2019
Some College (No Degree) - Law (Pre-Law)
University of Technology
Kgn. JamaicaHigh School Diploma -
Camperdown High School
01.2009
Skills
- Sales Expertise
- Point of Sale Systems
- Sales and Marketing
- ABC Regulations
- Creative Mixology
- Handling Difficult Customers
- Engaging Personality
- Bar Service Preparation
- Beverage Preparation
- Responsible Alcohol Service
- Customer Service
- Cocktail List Development
- Maintaining a Clean Bar
- New Hire Training
References
KISHAUNA HALL
ASST. MANAGER
TRIPLE DEUCE RESTAURANT AND GRILL
914-383-3491
SANDY ROYAL
OPERATIONS MANAGER
HI DREAM RESTAURANT AND BAR
347-346-6431
RAY GILETTE
CEO
VALENTECH SOLAR SALES AND INSTALLER
860-680-3129
Timeline
Bartender Supervisor
Hi Dream Bar Restaurant & Bar
05.2023 - Current
Bartender
Triple Deuce Restaurant & Grill
07.2020 - Current
Bartender
Klassique Bar and Restaurant
08.2019 - 03.2020
Bartender
Club Universe Restaurant and Bar
07.2019 - 03.2020
Server Supervisor
fish N' Ting Restaurant, Bar & lounge
02.2018 - 07.2019
Cashier/ Customer Service Representative
Discount Beauty Supplies and Salon Equipment
07.2010 - 01.2016
Caregiver
Happy Feet Pre-School and Nursery
06.2009 - 12.2009
Promotions Officer
The National Health Fund
01.2008 - 01.2009
Assistant Purchasing Officer
Scientific Research Council
Bartending
Serving Alcohol Inc.
Beauty
ILash Inc.
Recreational Bartending /mixology Program
Fuze Bartending
Some College (No Degree) - Law (Pre-Law)
University of Technology
High School Diploma -
Camperdown High School
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