Ronda Rogers
Louisburg,NC
Summary
Experienced Office Administrator with 27+ years in office management, customer service, and administrative support across diverse industries. Skilled in patient service, budgeting, purchasing, and staff mentoring. Adept at handling sensitive information, managing office operations, and supporting both clients and teams. Seeking an Office Assistant role to leverage strong organizational and communication skills in a dynamic environment. Authorized to work in the US for any employer
Overview
26
26
years of professional experience
1
1
Certification
Work History
Residential Supervisor
Tammy Lynn Center
- Started as direct care staff and promoted to Resident Supervisor within 2 years.
- Supervised staff and assisted residents with all ADL skills, including bathing, toileting, and daily care.
- Worked with 20 young children with disabilities in each house, supporting treatment plans and goals.
- Collaborated with team to ensure high-quality care and support for residents.
Office Administrator
Yes! Communities
12.2024 - Current
- Answered phones and greeted customers in a professional and friendly manner.
- Prepared and distributed resident correspondence and maintained accurate files.
- Managed office inventory and ensured supplies were stocked.
- Scheduled residents' maintenance requests and coordinated home inspections.
- Processed resident payments and maintained payment records.
- Supported resident retention efforts through timely communication and service.
- Organized and tracked office documentation for easy retrieval.
Customer Service Representative
Advanced Plastiform Inc
04.2021 - 06.2022
- Performed customer service surveys to gather feedback and improve service quality.
- Assisted customers with a warm and professional attitude, ensuring satisfaction.
- Resolved customer information issues and addressed complaints promptly.
- Handled online orders and processed credit card transactions accurately.
Customer Service/Purchasing
Direct Distributors, Inc
11.2015 - 08.2018
- Handled inbound calls from all 9 Agri Supply stores, assisting with item searches and supply needs.
- Answered customer questions regarding price and availability, suggesting alternatives as needed.
- Recommended add-on items to help orders meet vendor requirements.
- Used EHR system and Epicor for order entry and tracking.
Sales Administrative Assistant II
Diebold, Incorporated
07.2001 - 08.2014
- Provided administrative sales support for Raleigh, NC and Roanoke, VA field offices.
- Supported sales and service teams, including 4 salesmen, 3 customer relations managers, and 4 service technician managers.
- Managed all office functions, including processing invoices for ~40 monthly accounts payable and handling ~40 calls weekly.
- Answered billing questions and scheduled technician appointments for sensitive customer needs.
- Managed paperwork for annual fire alarm service inspections within NAC guidelines.
- Ordered office and installation supplies using Oracle, keeping costs down.
- Coordinated office relocation and catalogued all shipments.
- Created spreadsheets for call management, invoice tracking, and customer reports.
Purchasing Agent
BTI Telecom Inc
05.2000 - 09.2003
- Verified purchase requisitions by comparing items to master list and clarifying unclear items.
- Checked inventory and verified stock for shipping needs.
- Prepared purchase orders by verifying specifications and price, obtaining supplier recommendations for cost savings.
- Verified receipt of items by comparing received goods to orders.
Education
Associate's degree - undefined
High school diploma - undefined
North Rockland High School
Thiells, NYSkills
- Expense reports
- Organizational skills
- Time management
- Empathy
- Oracle
- Phone call management
- EHR systems
- HubSpot
- Customer support
- Purchasing
- Google Workspace
- Pricing
- Microsoft Word
- Customer relationship building
- ERP Systems
- Rent payment plan negotiation
- Office management
- Attention to detail
- Sales administration
- Outlook
- Written communication
- Administrative experience
- Teamwork
- MS Office
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Phone etiquette
- Clerical experience
Certification
Notary Public
May 2024 to May 2029
Timeline
Office Administrator
Yes! Communities
12.2024 - Current
Customer Service Representative
Advanced Plastiform Inc
04.2021 - 06.2022
Customer Service/Purchasing
Direct Distributors, Inc
11.2015 - 08.2018
Sales Administrative Assistant II
Diebold, Incorporated
07.2001 - 08.2014
Purchasing Agent
BTI Telecom Inc
05.2000 - 09.2003
Residential Supervisor
Tammy Lynn Center
Associate's degree - undefined
High school diploma - undefined
North Rockland High School