Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronda Sheldon

Summary

Dynamic leader with proven expertise in staff management and complex problem-solving, honed at BCD Travel. Excelled in training and mentoring, driving team productivity by implementing efficient workflows. Skilled in customer service, I spearheaded initiatives that significantly enhanced team performance and compliance, showcasing a commitment to excellence and a goal-oriented approach.

Overview

24
24
years of professional experience

Work History

CTSS Supervisor

BCD Travel
09.2015 - Current
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

CS Supervisor/Manager on Duty

Envoy Airlines
08.2012 - 09.2015
  • Oversaw daily operations of the customer service department, ensuring adherence to company policies and procedures.
  • Implemented effective scheduling strategies, optimizing staff coverage during peak business hours.
  • Ensured compliance with industry regulations through routine audits of internal processes and documentation practices.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.


CS Supervisor

SkyWest Airlines
04.2001 - 08.2012
  • Acted as liaison between United Express and Air Canada Jazz ground operations and flight arrival/departures.
  • Mentored junior team members, fostering a supportive and collaborative work environment.
  • Maintained accurate records of employee training records as well as industry compliance regulations.
  • Managed complex projects under tight deadlines, delivering successful outcomes on time and within budget.

Education

Diploma - Travel And Hospitality

Western Business College
Portland, OR

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Complex Problem-solving

Timeline

CTSS Supervisor

BCD Travel
09.2015 - Current

CS Supervisor/Manager on Duty

Envoy Airlines
08.2012 - 09.2015

CS Supervisor

SkyWest Airlines
04.2001 - 08.2012

Diploma - Travel And Hospitality

Western Business College

Similar Profiles

CREATE PROFILE
Ronda Sheldon