Ronda Sparks
Bojangles
Winston-Salem,NC
2027
years of professional experience
I am Results-driven General Manager with a proven track record in operations management and expense control. Expertise in team building, performance evaluations, and problem resolution, leading to enhanced team performance and increased customer satisfaction.
Work History
General Manager
1 Year 1 Month- Oversaw daily operations, ensuring adherence to company standards and procedures.
- Managed staff schedules, optimizing labor efficiency during peak hours.
- Monitored inventory levels, coordinating restocks to minimize shortages and waste.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Area Manager
5 Years 7 Months- Oversaw daily operations, ensuring compliance with company standards and policies.
- Managed inventory levels, optimizing supply chain efficiency across multiple locations.
- Implemented training programs for staff, enhancing team performance and customer service skills.
- Analyzed sales data to identify trends, driving strategic initiatives to increase profitability.
General Manager
19 Years 1 Month- Implemented training programs, enhancing team performance and customer service skills.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and menu offerings.
- Developed employee engagement initiatives, improving morale and retention rates within the team.
- Managed budget implementations, employee evaluations, and contract details.
Customer Service Manager
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed customer service manual to standardize procedures across all departments.
Education
High School Diploma
Associate of Science - Business Administration
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Performance evaluations
Expense control
Timeline
General Manager
Bojangles
07.2025 - CurrentRead More
Area Manager
Churches Chicken
02.2018 - 09.2023Read More
General Manager
Churches Chicken
02.1999 - 03.2018Read More
Customer Service Manager
Food Lion
2023 - 2025Read More
Forsyth Technical Community College
High School Diploma
Read More
Forsyth Technical Community College
Associate of Science from Business Administration
Read More