Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rondel Williams

Brooklyn

Summary

Dynamic and personable team member with a proven ability to thrive in fast-paced, high-pressure restaurant environments. Skilled at navigating both guest interactions and established operational systems with efficiency and professionalism. Quick to retain and apply complex information, and consistently communicate with clarity to support team goals and enhance guest experiences. A natural people person who takes pride in representing the company with integrity, warmth, and accountability—always acting as a seamless extension of the brand.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Hamburger America
11.2023 - 07.2025
  • Efficiently managed over 200 daily orders in a fast-paced restaurant, achieving 100% accuracy in order fulfillment.
  • Enhanced service efficiency by 20% through strategic collaboration with a diverse team during peak shifts.
  • Implemented efficient waitlist management for high-traffic periods, serving 30% more customers and enhancing satisfaction.

Front Desk Representative

The Roosevelt Hotel
07.2021 - 07.2023
  • Welcomed and assisted over 200 guests weekly, creating positive first impressions and enhancing customer satisfaction.
  • Streamlined check-in and check-out processes for over 200 guests daily, enhancing accuracy and efficiency.
  • Streamlined phone operations by addressing guest inquiries, enhancing satisfaction ratings by 20%.

Server

Applebees
10.2017 - 12.2018
  • Leveraged comprehensive menu knowledge to boost daily special sales by 15% and accommodate dietary needs.
  • Mediated and successfully resolved 90% of customer dissatisfaction cases, enhancing overall satisfaction rates.
  • Streamlined restaurant operations, boosting efficiency by 20% and increasing customer satisfaction scores by 15%.

Education

GED Certification -

OBT
04.2019

Skills

  • Bilingual (English, Patois)
  • Tech Literate (Microsoft office, Toast POS systems)
  • Customer Service and Sales Certified

Certification

  • American Hotel and Lodging Association; Front Desk Representative Certified
  • NRF Foundation; Customer Service and Sales Certified

Timeline

Server

Hamburger America
11.2023 - 07.2025

Front Desk Representative

The Roosevelt Hotel
07.2021 - 07.2023

Server

Applebees
10.2017 - 12.2018

GED Certification -

OBT

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