Rondel Williams
Brooklyn
Summary
Dynamic team member with proven success in high-pressure restaurant environments. Skilled in managing guest interactions and operational systems efficiently. Quick to learn and apply complex information, consistently communicating clearly to support team objectives. Represents company with integrity and accountability, enhancing brand image through positive guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Cafe Wha?
Manhattan
01.2024 - 03.2026
- Cultivated strong guest relationships through engaging and personable service, resulting in customer loyalty.
- Coordinated with bar and kitchen teams to streamline service flow during high-volume demand, ensuring timely and efficient customer satisfaction.
- Delivered exceptional service in fast-paced live music venue, maintaining composure during peak hours to enhance guest experience.
Server
Hamburger America
11.2023 - 07.2025
- Efficiently managed over 200 daily orders in a fast-paced restaurant, achieving 100% accuracy in order fulfillment.
- Managed waitlist during high-traffic periods, serving 30% more customers and improving overall satisfaction.
- Collaborated with diverse team during peak shifts, enhancing service efficiency and ensuring smooth operations.
Front Desk Representative
The Roosevelt Hotel
07.2021 - 07.2023
- Streamlined check-in and check-out processes for over 200 guests daily, improving guest experience and operational efficiency.
- Welcomed and assisted over 200 guests weekly, creating positive first impressions and enhancing customer satisfaction.
- Streamlined phone operations by addressing guest inquiries, resulting in a 20% increase in satisfaction ratings.
Server
Ferdinando’s Focacceria
Brooklyn
01.2021 - 01.2023
- Managed large parties, coordinating order pacing for organized table service, ensuring timely delivery and guest enjoyment.
- Delivered polished, attentive service in traditional dining environment, enhancing guest satisfaction and repeat visits.
- Built loyal customer base through welcoming interactions and consistent service quality, fostering long-term relationships.
- Utilized extensive wine knowledge to assist guests in selecting appealing wine options.
Server
Applebees
10.2017 - 12.2018
- Resolved 90% of customer dissatisfaction cases, contributing to improved overall satisfaction rates.
- Streamlined restaurant operations, enhancing efficiency by 20% and elevating customer satisfaction scores by 15%.
- Utilized comprehensive menu knowledge to increase daily special sales by 15% while addressing dietary needs.
Education
GED Certification -
OBT
Sunset Park04-2019
Skills
- Bilingual (English, Patois)
- Tech literacy
- Food Safety Certified
- Order management
- Menu knowledge
- Food safety
- Point of sale
Certification
- American Hotel and Lodging Association; Front Desk Representative Certified
- NRF Foundation; Customer Service and Sales Certified
Community Service & Volunteer Work
Brooklyn Gatorettes, Volunteer, Brooklyn, NY, 01/21 - Present, Prepared, organized, and distributed meals at food stations during dance events, Handled cash and digital payments with accuracy and efficiency, Promoted a welcoming, energetic event atmosphere through guest engagement, Set up and decorated performance areas for the dance team, Coordinated with team members to ensure smooth event logistics and flow
Timeline
Server
Cafe Wha?
01.2024 - 03.2026
Server
Hamburger America
11.2023 - 07.2025
Front Desk Representative
The Roosevelt Hotel
07.2021 - 07.2023
Server
Ferdinando’s Focacceria
01.2021 - 01.2023
Server
Applebees
10.2017 - 12.2018
GED Certification -
OBT