Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rondell williams

Springfield Gardens

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

Security Officer

Maximum Security Services Inc.
03.2018 - Current
  • Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provide excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevent unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Customer Engagement Team Leader

CardWorks Servicing
04.2007 - 02.2025
  • Resolved account holders complaints in a effective manner while maintaining a high level of customer service.
  • Established expectations for associates, providing guidance when needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Identified needs of account holders promptly and efficiently.


Education

Business Management

Interboro Institue
Flushing, NY
06-2003

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Team leadership
  • Word excel
  • First Data Reporting

Timeline

Security Officer

Maximum Security Services Inc.
03.2018 - Current

Customer Engagement Team Leader

CardWorks Servicing
04.2007 - 02.2025

Business Management

Interboro Institue

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