Ronecia Pierre
Houston,TX
Summary
Dedicated and results-oriented Collection Agent with 4 years of experience in the finance sector, specializing in managing delinquent accounts and recovering outstanding balances with professionalism and efficiency. Adept at negotiating payment plans, resolving customer disputes, and maintaining compliance with regulatory standards, such as the FDCPA. Proficient in using tools like Microsoft Excel, CRM platforms, and financial software to track account activity and optimize recovery strategies. Strong communicator with a proven ability to meet or exceed monthly collection targets while fostering positive client interactions and protecting brand reputation.
Overview
15
15
years of professional experience
Work History
Collections Agent
Archer Rv
Houston, TX
06.2025 - Current
Contact customer via phone,email,or mail to remind them of overdue
payments.
Negotiate repayment plans that are within company guidelines and fair to customers.
Update and maintain accurate records of all collections efforts and customer interactions.
Monitor accounts to identify outstanding debts and determine approoriate collections action.
Escalate unresolved accounts or complex issues to the collections manager or legal time .
Sales Manager
Beauty Sensation
Houston, TX
08.2010 - 05.2021
- Develop and implement sales strategies to grow retail.
Lead and supervise sales associates, providing training, motivation, and performance feedback.
Build strong relationships with salons, beauty professionals, and retail customers to drive repeat business.
Identify and pursue new sales opportunities, including outreach to salons, spas, and beauty influencers.
Ensure high levels of customer satisfaction through excellent service and follow-up.
Maintain product knowledge and edcate the team on new arrivals,best sellers and usage tips.
Education
High School Diploma -
George Washington Carver
New Orleans, LA05-2002
Skills
- Proven experience in collections, customer service, or a related field
- Excellent communication and negotiation skills
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office and collection/accounting software
- Ability to remain calm under pressure and handle sensitive customer interactions with professionalism
- Knowledge of credit and collections laws and practices
- Experience in a high-volume collections environment
References
References available upon request.
Timeline
Collections Agent
Archer Rv
06.2025 - Current
Sales Manager
Beauty Sensation
08.2010 - 05.2021
High School Diploma -
George Washington Carver