Ronekqua Timmons
Pamplico,SC
Summary
Self motivated individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by implementing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Pharmacy Tech
Wall Drugs
Pamplico, SC
01.2020 - 01.2024
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Customer Service Manager/ Case Worker
New Generations Adult Day & Home Care
Charleston, SC
02.2017 - 04.2019
- Managed a team of customer service representatives, fostering a positive work environment.
- Supervised employees and assessed performances to determine training needs.
- Followed through with client requests to resolve problems.
Customer Service Representative
SYKES
Kingstree, SC
02.2016 - 12.2016
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Streamlined call center processes for improved efficiency and reduced wait times.
Sales Associate
AT&T
Remote
01.2015 - 01.2016
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
Molina Healthcare
Remote
08.2013 - 12.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded promptly to customer requests for products, services, and company information.
Education
Associate Of Applied Business -
Florence Darlington Technical College
Florence, SC05.2017
High School Diploma -
Hannah Pamplico High School
Pamplico, SC06.2013
Skills
- Problem-Solving
- Active Listening
- Critical Thinking
- Data Entry
- Time Management
- Adaptability
- Technical Support
- Effective Communication
Certification
- Sales Manager Certificate
- MCAS - Microsoft Certified Application Specialist
Accomplishments
Employee of the year
2021-2022
Timeline
Customer Service Representative/ Pharmacy Tech
Wall Drugs
01.2020 - 01.2024
Customer Service Manager/ Case Worker
New Generations Adult Day & Home Care
02.2017 - 04.2019
Customer Service Representative
SYKES
02.2016 - 12.2016
Sales Associate
AT&T
01.2015 - 01.2016
Customer Service Representative
Molina Healthcare
08.2013 - 12.2014
Associate Of Applied Business -
Florence Darlington Technical College
High School Diploma -
Hannah Pamplico High School