Ronesha Ivory
Summary
Medical Assistant with 6 years of clinical experience delivering patient-centered care, managing vitals, and maintaining accurate EHR documentation. Regularly supports providers during exams and procedures, handles specimen processing, and coordinates patient scheduling to reduce delays. Aims to expand clinical skills while improving patient throughput and care quality.
Overview
6
6
years of professional experience
Work History
Medical Assistant (MA)
Baptist health
LOUISVILLE
05.2025 - Current
- Prepared exam rooms and sterilized instruments before each patient, maintaining clinic protocol and safe care
- Administered injections and performed wound care per physician orders, documenting all procedures in charts
- Scheduled and confirmed follow-up appointments via phone and portal, improving patient visit adherence
- Educated patients on medication use and post-procedure care, clarifying side effects and next steps
- Verified insurance and collected co-pays at check-in, reducing billing delays for patient accounts
- Measured and recorded vital signs with digital monitors and updated EHRs with accurate timestamps
- Reconciled daily lab specimens with requisitions and sent properly labeled samples to the lab
- Triaged incoming patient complaints and updated EHR problem lists for physician review
- Reviewed medication lists with patients, documented discrepancies, and flagged issues for provider reconciliation
Receptionist
Norton Hospital
Louisville
01.2022 - 07.2024
- Greeted patients and visitors, creating a welcoming environment at Norton Hospital.
- Managed multi-line phone system, efficiently directing calls to appropriate departments to enhance communication.
- Coordinated patient appointment scheduling and confirmations, ensuring timely access to healthcare services.
- Handled patient inquiries, providing accurate information about services offered.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents.
- Assisted healthcare professionals with administrative tasks and documentation requests.
- Trained new reception staff on policies, procedures, and customer service standards.
- Collaborated with team members to streamline front desk operations, improving workflow efficiency.
Medical Assistant
Norton medical group
LOUISVILLE
01.2021 - 01.2024
- Assisted physicians in patient examinations, enhancing care efficiency and patient satisfaction.
- Managed patient records, ensuring accurate documentation and improved workflow.
- Coordinated with healthcare teams, fostering a collaborative environment for optimal patient outcomes.
- Managed accurate patient documentation and vital sign recordings while ensuring strict HIPAA compliance and data integrity for medical records
- Coordinated seamless patient flow between examination rooms and providers, optimizing daily clinic efficiency and enhancing patient experience
- Assisted physicians during medical procedures while maintaining sterile conditions and anticipating instrumental needs for smooth operations
- Streamlined appointment scheduling processes and follow-up communications, reducing patient wait times and improving clinic throughput
PCA
Norton healthcare
LOUISVILLE
09.2020 - 01.2022
- Assisted patients with daily activities, enhancing comfort and care quality.
- Assisted patients with daily activities, improving comfort and care quality.
- Collaborated with healthcare teams, contributing to improved patient outcomes.
- Collaborated with healthcare teams to enhance patient outcomes.
- Supported nursing staff, promoting a cohesive team environment.
- Supported nursing staff, fostering a team-oriented environment.
Education
Liberty high school
LOUISVILLESkills
- Vital Signs Monitoring, HIPAA Compliance, Data Management, Team Collaboration, Appointment Scheduling, Clinical Support, Patient Advocacy, Patient Education, Phlebotomy, Critical Thinking, Time Management, Empathy
- Appointment scheduling
- Patient education
- Customer service
- Medical terminology proficiency
Timeline
Medical Assistant (MA)
Baptist health
05.2025 - Current
Receptionist
Norton Hospital
01.2022 - 07.2024
Medical Assistant
Norton medical group
01.2021 - 01.2024
PCA
Norton healthcare
09.2020 - 01.2022
Liberty high school