Ronesha Rolle
Pembroke Pines,FL
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at BurgerFi. Proven ability to enhance guest experiences and optimize operational standards. Strong cash handling expertise and a commitment to teamwork led to improved service efficiency during peak hours. Recognized for maintaining high hygiene practices and fostering positive relationships with customers.
Overview
6
6
years of professional experience
Work History
Restaurant Team Member
BurgerFi
Pembroke Pines, FL
09.2023 - 07.2024
- Monitored inventory levels, assisting in stock management to minimize waste and ensure product availability.
- Operated kitchen equipment safely while preparing food items according to standardized recipes.
- Executed cash handling procedures accurately, supporting financial accountability in daily operations.
- Adapted quickly to changing demands of fast-paced environment, maintaining high standards of quality service.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Package Handler
FedEx
Davie, FL
09.2020 - 07.2023
- Operated automated sorting systems to ensure timely and accurate package processing.
- Sorted packages based on destination and delivery routes to optimize workflow efficiency.
- Maintained safety protocols while handling hazardous materials in compliance with company standards.
- Assisted team members in training on equipment operation and safety procedures.
- Conducted regular inspections of packages for damage or discrepancies before loading onto delivery vehicles.
- Collaborated with supervisors to improve packaging processes, enhancing overall operational efficiency.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining accuracy of tasks.
- Executed routine maintenance checks on equipment to minimize downtime and ensure reliability of operations.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Assistant Teacher
Learning City Academy
Sunrise, FL
02.2019 - 07.2022
- Supported classroom activities by preparing instructional materials and resources for teachers.
- Assisted in implementing lesson plans and engaging students in hands-on learning experiences.
- Monitored student progress and provided feedback to enhance understanding and retention of concepts.
- Fostered a positive learning environment through effective classroom management techniques.
- Collaborated with teaching staff to adapt lessons for diverse learning needs and abilities.
- Organized and facilitated educational games and activities to encourage social interaction among students.
- Maintained accurate records of student attendance, behavior, and academic performance for reporting purposes.
- Participated in professional development workshops to improve teaching strategies and support student success.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Monitored and reported student progress and development, offering mentoring as needed.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
Warehouse Worker
Private Employers
Pompano Beach, FL
07.2018 - 07.2021
- Assisted in receiving and inspecting incoming shipments for accuracy and quality.
- Operated forklifts and pallet jacks to move inventory efficiently throughout the warehouse.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Participated in inventory counts, ensuring accurate stock levels were recorded.
Education
Miramar High School
Miramar, FLSkills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Cash handling expertise
- Verbal and written communication
- Guest experiences
- Hygiene practices
- Supply restocking
- Operational standards
- Recordkeeping
- Upselling strategies
- Cross-training
- Production leadership
- Email and phone orders
- Proper equipment operation
- Strong work ethic
- Customer service
- Exceptional customer service
- Cash handling
- Order management
- Performance improvement
- Order accuracy
- Guest engagement
- Service prioritization
- Hospitality service expertise
- Sales techniques
- Suggestive selling
- Regulatory compliance
- Quality control
- Relationship management
- Guest relations management
- Point of sale operation
- Item promotion
- Order delivery practices
Timeline
Restaurant Team Member
BurgerFi
09.2023 - 07.2024
Package Handler
FedEx
09.2020 - 07.2023
Assistant Teacher
Learning City Academy
02.2019 - 07.2022
Warehouse Worker
Private Employers
07.2018 - 07.2021
Miramar High School