Ronett Colley
Greenacres
Summary
Professional with strong background in customer interactions and service solutions. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
Greenacres
08.2025 - Current
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Provided accurate product information and guidance to customers, ensuring informed purchasing decisions.
- Assisted in training new team members on customer service protocols and best practices.
Relationship Banker
Bank of America
Boynton Beach, FL
02.2022 - 10.2025
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Collaborated with team members to streamline processes, improving transaction accuracy and speed.
- Educated clients on products and services, promoting financial literacy and informed decision-making.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and identify additional needs.
Customer Service Team Lead
Publix
Palm Beach, FL
02.2018 - 01.2022
- Supervised customer service team, ensuring adherence to operational standards and policies.
- Trained new staff on customer interaction protocols and service excellence techniques.
- Led initiatives that fostered a positive work environment, boosting team morale and retention rates.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
Education
Associate of Science - Radiation Therapy
Cambridge College of Healthcare & Technology
Delray Beach, FL08-2026
Bachelor of Science - Banking And Finance
University of The West Indies
Jamaica2013
Skills
- Active listening
- Critical thinking
- Data entry
- MS Office proficient
Certification
Registered Radiation Therapist (Pending examination & completion of program)
CPR/BLS-The American Heart Association
Clinical Rotations
-Genesis Care
Wellington, FL 5/2025 - 8/2025
- Genesis Care
Boynton Beach, FL 9/2025 - 12/2025
- Baptist Health Hospital
Plantation FL 1/2026 - 4/2026
- Genesis Care
Jupiter FL | 01/2025 - 04/2025
Machines Operated/ Clinical Skills
Machines used: Trubeam, Trilogy
- Participated in IMRT, VMAT, SBRT, DIBH, Brachytherapy and SRS treatments.
- Used KV, MV, and IGRT imaging.
- Delivered radiation treatments to adult patients according to treatment prescriptions.
- Assisted therapist during simulation in creating immobilization devices, tattooing and any other tasks required.
- Provided high quality, compassionate, and consistent care to all patients.
- Prepared the room and equipment for the patient in regards to immobilization devices, field parameters and beam shaping.
Timeline
Customer Service Representative
Publix
08.2025 - Current
Relationship Banker
Bank of America
02.2022 - 10.2025
Customer Service Team Lead
Publix
02.2018 - 01.2022
Associate of Science - Radiation Therapy
Cambridge College of Healthcare & Technology
Bachelor of Science - Banking And Finance
University of The West Indies