Ronetta Finney
Summary
Detail-oriented and self-motivated professional with over a decade of experience in technical support and customer service. Excels in delivering top-notch results while working remotely, managing multiple priorities, effectively communicating across time zones, and maintaining high productivity levels with minimal supervision. Proficient in utilizing digital collaboration tools like Zoom and Google Workspace to propel projects forward and assist cross-functional teams. Dedicated to ongoing learning, enhancing efficiency, and driving organizational success within a flexible, virtual environment.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Southwest Airlines
01.2023 - Current
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Assisting 1 - 200 passengers with boarding, baggage, and other needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Sr. Order Fulfillment Specialist
Spectrum Business
12.2019 - 12.2022
- Manage 20 plus order entry and multiple high-value complex coaxial and fiber orders for extended periods of time
- Ensure current services until service activation is completed
- Enhance the client experience through high-quality service in compliance with production and quality standards
- Meet department metrics consistently while maintain high level of professional
Order Management Associate
Spectrum Business
08.2018 - 12.2019
- Troubleshoot and resolve any order discrepancies or issues promptly.
- Review and resolve issues with FIA, HSD, Trunk Phone, and Video Services
- Utilize several billing systems for verifying services and equipment
- Developed strong relationships with clients to ensure long-term growth and loyalty for the company.
- Managed 10 to 20 escalated accounts per day
Service Delivery Coordinator III
Spectrum Enterprise
06.2017 - 08.2018
- Provide excellent customer service with complex provisioning and support for Residential and Charter Business telephone customers
- Support post-sales activities including configuration requirements for voice services and tasks ranging from order validation, billing system access/entry, customer contact, and scheduling
- Monitor 5 or more orders and escalate service interruptions that require additional provisioning
- Maintain high level of proficiency and detailed knowledge of telephone operations, high-speed internet, and networks.
- Coordinated with cross-functional teams for successful project completion, ensuring timely and quality services.
Service Delivery Coordinator II
Spectrum Enterprise
10.2016 - 06.2017
- Provide excellent customer service and support to Residential and Charter Business telephone customers post sales
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and timely completion.
- Worked closely with sales teams to ensure seamless transition from contract signing to project initiation.
- Contact and schedule customer's voice and internet installation.
- Managed approximately 10 or more incoming calls per day from customers
Education
High School Diploma -
Normandy High School
St Louis, MO05.2008
Skills
- Customer engagement
- Detail-oriented approach
- Strategic issue resolution
- Effective collaborative skills
- Self-directed focus
- Virtual technical assistance
- Reliable commitment to productivity
- Customer-focused technical assistance
- Dedicated work ethic
- Reliability and punctuality
Timeline
Flight Attendant
Southwest Airlines
01.2023 - Current
Sr. Order Fulfillment Specialist
Spectrum Business
12.2019 - 12.2022
Order Management Associate
Spectrum Business
08.2018 - 12.2019
Service Delivery Coordinator III
Spectrum Enterprise
06.2017 - 08.2018
Service Delivery Coordinator II
Spectrum Enterprise
10.2016 - 06.2017
High School Diploma -
Normandy High School