Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Languages
Certification
Volunteer services
Languages
Volunteer services
Languages
Community Service
COMMUNITY SERVICE:
Generic
Carlos Ocampo

Carlos Ocampo

Fort Lauderdale,FL

Summary

Seasoned professional with 22 years of dedicated experience as a Flight Attendant at American Airlines, showcasing a strong emphasis on inflight management and unwavering commitment to customer satisfaction. A recognized leader in safety protocols, I have maintained an impeccable safety record and earned the trust of both passengers and colleagues.

My exceptional interpersonal skills and ability to anticipate passenger needs have consistently garnered high satisfaction ratings. I excel in creating positive and enriching passenger experiences, whether through managing inflight operations, resolving issues, or coordinating with the cabin crew.

My leadership capabilities shine through in my role as a Flight Attendant, where I've successfully overseen inflight operations, trained and supervised staff, and maintained cost-efficient operational standards, contributing to enhanced team performance and efficiency.

With a track record of excellence and a passion for continuous improvement, I am committed to ensuring impeccable operational continuity and delivering top-tier service in any professional setting.

Overview

22
22
years of professional experience
1
1
Certificate

Work History

Flight Attendant

American Airlines
Dallas, TX
04.2001 - Current
  • Ensured the utmost safety, security, and quality by consistently adhering to flight and operational policies, resulting in the achievement of company goals
  • Acted as a brand ambassador by representing the airline at destination events, contributing to increased brand visibility and fostering tourism partnerships
  • Thrived in dynamic work environments with long shifts and irregular flight schedules, successfully adapting to different time zones and consistently meeting weekly demands
  • Prioritized passenger safety by meticulously conducting pre-flight safety checks and delivering comprehensive demonstrations of safety equipment use
  • Mentored new cabin crew members, elevating customer service standards, enhancing safety protocol understanding, and facilitating conflict resolution skills
  • Collaborated with ground crew to ensure proper aircraft stock, conducting thorough inventory assessments to meet departure requirements
  • Assured passenger well-being by expertly demonstrating emergency procedures and safety features, including inflatable life vests and supplementary oxygen
  • Championed a seamless passenger experience by meticulously verifying and maintaining appropriate levels of food, beverages, and cabin supplies prior to passenger boarding.

Education

Certificate - Flight Attendant

American Airlines Academy
Dallas, TX
04.2001

High School Diploma -

Central Falls High School
Central Falls, RI
06.1997

Skills

  • Conflict Resolution
  • Communication
  • Multitasking
  • People Skills
  • Time Management
  • Training and Supervision
  • Bilingual (English/Spanish)
  • Database Management
  • Spreadsheet Skills
  • Continuous Improvement
  • Customer Service
  • Employee Performance Monitoring
  • Policy Enforcement
  • Customer Engagement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Flight Attendant

American Airlines
04.2001 - Current

Certificate - Flight Attendant

American Airlines Academy

High School Diploma -

Central Falls High School

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

  • Top Secret Security Clearance
  • First aid and AED certifications
  • Association for Project Management (APM)
  • Licensed FAA
  • Inflight Supervisor
  • Leadership / Proficiency
  • Sabre
  • Microsoft Word/Excel
  • Call Center and Remote

Volunteer services

American Red Cross Volunteer Volunteer Period: 08/15 - Engaged in disaster relief efforts, providing support to individuals and families affected by emergencies. Assisted in organizing and promoting blood donation drives, contributing to increased blood supply in the community. Participated in community outreach events, educating the public about emergency Language preparedness and safety measures. Local Community Involvement: Volunteer Activities with

Languages

  • Bilingual (English/Spanish)

    • Volunteer services

    American Red Cross Volunteer Volunteer Period: 08/15 - Engaged in disaster relief efforts, providing support to individuals and families affected by emergencies. Assisted in organizing and promoting blood donation drives, contributing to increased blood supply in the community. Participated in community outreach events, educating the public about emergency Language preparedness and safety measures. Local Community Involvement: Volunteer Activities with

    Languages

  • Bilingual (English/Spanish)

    • Community Service

    • English, Fluent in writing, reading, and communication
    • Spanish, Proficient in writing, reading, and communication

    COMMUNITY SERVICE:

    American Red Cross Volunteer

    Volunteer Period: 08/15 -

    Engaged in disaster relief efforts, providing support to individuals and families affected by

    emergencies.

    Assisted in organizing and promoting blood donation drives, contributing to increased blood

    supply in the community.

    Participated in community outreach events, educating the public about emergency

    preparedness and safety measures.

    Local Community Involvement

    Volunteer Activities with Homeless Shelter

    Volunteer Period: 08/16-

    Collaborated with local volunteers to organize fundraising money for soup kitchen.

    Coordinated community clean-up initiatives, fostering a sense of pride and unity among

    residents.

    Provided assistance wherever I was needed

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    Carlos Ocampo