Summary
Overview
Work History
Education
Skills
Timeline
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Ronette Goode

Goodyear,AZ

Summary

Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 20 years of service-focused experience.

Overview

13
13
years of professional experience

Work History

Customer Assistant

Specialized Loan Servicing
12.2016 - 03.2023
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns
  • Listened to customers in actively to assess issues and provide accurate information
  • Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction

Debt Collector

BME
02.2010 - 07.2016
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Collected on delinquent accounts to reduce overdue balances
  • Identified and contacted customers with overdue accounts to address payment status
  • Monitored customer accounts for payment delinquency and initiated collection efforts
  • Responded to customer inquiries and provided detailed account information
  • Regularly monitored accounts to identify overdue balances and potential areas of risk
  • Processed debtor payments and updated accounts to reflect new balance
  • Maintained accurate records of customer accounts, payments and payment plans
  • Maintained high volume of calls and met demands of busy and productive group

Customer Service Associate

Aetna
07.2014 - 05.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted Patient with claims, choosing doctors transportation

Education

GED -

Corona Del Sol High School
Tempe, AZ
06.2016

Skills

  • Customer Account Management
  • Exceeding Customer Expectations
  • Security Standards
  • Proper Storage Procedures
  • Billing and Payment
  • Strong Communication and Interpersonal Skills

Timeline

Customer Assistant

Specialized Loan Servicing
12.2016 - 03.2023

Customer Service Associate

Aetna
07.2014 - 05.2016

Debt Collector

BME
02.2010 - 07.2016

GED -

Corona Del Sol High School

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Ronette Goode