Summary
Work History
Education
Skills
Timeline
Generic

Ronette Miller

Las Vegas,NV

Summary

Dynamic Banking Specialist with a proven track record at Sitel/Foundever, excelling in customer satisfaction through personalized solutions and effective risk management. Skilled in financial reporting and adept at fostering client relationships, I consistently drive referrals and repeat business while demonstrating empathy and professionalism in every interaction. Bringing positive and proactive approach, equipped with solid foundation in financial principles and customer service. Possesses strong understanding of banking regulations and adept at utilizing financial software and data analysis tools. Committed to driving customer satisfaction and operational efficiency.

Work History

Banking Specialist

Sitel/Foundever
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.

Office Administrative Assistant

Davis Healthly Nutrition
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Customer Engagement Representative

Molina Healthcare
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Utilized CRM software effectively for tracking interactions, ensuring seamless communication throughout the organization regarding customer needs and concerns.
  • Delivered exceptional service for increased customer loyalty and repeat business.
  • Supported company-wide initiatives aimed at enhancing overall customer satisfaction through active participation in departmental projects and cross-functional collaboration.

Education

Associate of Arts -

Evergreen Valley College
San Jose, CA

Skills

  • Data processing
  • Cash handling and management
  • Branch operations
  • Financial reporting

Timeline

Banking Specialist

Sitel/Foundever

Office Administrative Assistant

Davis Healthly Nutrition

Customer Engagement Representative

Molina Healthcare

Associate of Arts -

Evergreen Valley College
Ronette Miller