Ronewa Masindi
Vancouver,WA
Summary
Entry-level IT support professional with training in cybersecurity, specializing in troubleshooting networking fundamentals and administration of Windows and Linux systems. Proficient in user support documentation and experienced in compliance-focused environments. Aiming for a help desk or IT support position with opportunities for advancement into security operations.
Overview
4
4
years of professional experience
Work History
AI Contributor (Part-Time, Remote)
Handshake Al
01.2025 - Current
- Developed training datasets for AI models to improve accuracy and performance.
- Reviewed and annotated large volumes of data for machine learning applications.
- Implemented feedback loops to continuously refine data labeling processes.
- Supported troubleshooting efforts for data-related issues during model training phases.
- Ensured compliance with data privacy regulations throughout data handling activities.
- Proofread documents to verify accuracy and completeness of all paperwork.
- Executed daily responsibilities with precision and efficiency.
Student engagement leader
Bunker Hill Community College Student Leadership & Engagemen
Boston, Massachusetts
01.2025 - 12.2025
- Facilitated student leadership workshops to boost engagement and participation.
- Developed training materials for peer leaders to enhance collaboration skills.
- Coordinated community events to promote involvement and foster student interaction.
- Managed outreach initiatives connecting diverse student groups with essential resources.
- Connected students and families with relevant school and community resources.
- Implemented new technologies to improve customer experience.
House Manager
Private Residence
Boston, USA
01.2022 - 12.2024
- Managed daily household operations, ensuring efficient maintenance schedules.
- Organized events and gatherings for family and guests, enhancing social interactions.
- Oversaw inventory management of household supplies and groceries to prevent shortages.
- Communicated with vendors and service providers to facilitate home services effectively.
- Established cleanliness, hygiene, and orderliness standards throughout the residence.
- Maintained organized household inventory records for supplies and equipment tracking.
- Implemented cost-effective policies to optimize resource usage.
Education
BA Honours - Integrated Organisational Communication
University of South Africa
Remote12.2025
IT Support Certificate -
Bunker Hill Community College
Boston, MA12.2025
BA - Communication and Media Studies
University of Venda
South Africa12.2019
Master of Arts - Communication Science
University of South Africa
RemoteSkills
- Customer support and issue resolution
- Clear verbal and written communication
- Conflict de-escalation
- Active listening and empathy
- Process adherence and documentation
- Time management and multitasking
- Remote collaboration
- Microsoft Office proficiency
Timeline
Student engagement leader
Bunker Hill Community College Student Leadership & Engagemen
01.2025 - 12.2025
AI Contributor (Part-Time, Remote)
Handshake Al
01.2025 - Current
House Manager
Private Residence
01.2022 - 12.2024
BA Honours - Integrated Organisational Communication
University of South Africa
IT Support Certificate -
Bunker Hill Community College
BA - Communication and Media Studies
University of Venda
Master of Arts - Communication Science
University of South Africa