Summary

Overview

Work History

Education

Skills

Timeline

Sahara Holmes

Remote Administrative Assistant & Customer Service Representative

Henderson,NV

Summary

Results-driven professional skilled in remote administration, customer support, and outbound sales. Leverages CRM tools, QuickBooks, and Excel for effective account management and problem resolution. Combines strong communication and administrative skills to enhance service delivery and support business growth.

Overview

years of professional experience

Work History

Remote Administrative Assistant (Part Time/Contract)

Rosa Orellana

01.2018 - Current

Use Excel, and quick books to get things paid and accounted for such as property taxes, personal taxes, credit card bills, mortgage and Insurance policies.
Gather and prepare and or edit documents if needed.
Scheduled appointments, Kept clients updated on any document needed.
Processed incoming and outgoing emails.
Managed scheduling and calendar coordination for senior management.
Developed and maintained filing systems to improve document retrieval efficiency.
Maintained confidential information with discretion, safeguarding sensitive company data.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Customer Service Representative

Streamline Brands

01.2024 - 02.2026

Handled a high volume of inbound customer service inquiries regarding class schedules, cancellations, make-up lessons, and billing adjustments.
Resolved complex customer complaints with empathy and efficiency, directly enhancing client loyalty and repeat business.
Efficiently managed escalated customer concerns to achieve mutually beneficial resolutions for clients and the company.
Coordinated targeted email communications regarding schedule updates, age approvals, and billing resolutions.
Guided prospective clients through service offerings to identify and enroll students in the optimal class levels.

Customer Service Representative (Remote)

InfoCision

02.2022 - 01.2023

Managed remote inbound customer service and support operations for a diverse portfolio of major corporate and non-profit clients, including Experian, St. Jude, K-Love, and Dollar Tree.
Conducted structured outbound calls to secure essential fundraising and support for various initiatives.
Utilized active listening, precise data entry, and CRM tools to multitask efficiently in a high-volume virtual environment.

Sales Representative

AGR

01.2014 - 01.2018

Conducted high-volume outbound sales calls to acquire new accounts for major energy providers, securely processing payments and closing contracts.
Managed proactive outreach to existing clients to review account status, secure contract renewals, and schedule service appointments.

Education

High School Diploma - undefined

Russellville High School

Russellville, AR

01.2010

Skills

Customer Care & Support:

Relationship Management, Conflict Resolution, Billing Adjustments & Refunds, Issue Resolution, Customer Satisfaction Strategies

Sales & Account Management:

Remote Sales, Upselling, Pitching & Closing, Collections, Prospecting, Appointment Setting

Technical Skills:

Microsoft Excel, Outlook, Microsoft Word, CRM Knowledge, Data Entry & Evaluation, Document Management, Remote Work Infrastructure

Interpersonal Skills:

Active Listening, Empathy, Critical Thinking, Multitasking, Team Assistance, High-Detail Observation