Summary
Work History
Education
Skills
Timeline
Generic

Rongina Cooley

Bonaire,GA

Summary

A dynamic professional with a proven track record at SRC Associates, adept in team leadership and time management. Excelled in enhancing customer service, achieving high satisfaction rates, and leading teams to exceed productivity goals. Skilled in employing customer-focused solutions and maintaining rigorous quality control in laboratory settings.

Work History

Manager

SRC Associates
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Account Representative

Keystone Tax Solutions
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.

Field Agent

Lincoln Heritage Life Insurance
  • Developed strong relationships with clients, leading to increased trust and repeat business.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Prepared and finalized Type documentation.
  • Assisted in the development of training materials for new hires, resulting in faster onboarding processes.

Laboratory Technician

Quest Diagnostics
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.

Production Worker

Boston Scientific
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

Education

BSN

Auburn University Montgomery
Montgomery, AL

Nursing

Miami Dade College
Miami, FL

High School Diploma - All Required For Graduation

Miami Northwestern Sr
Miami Fl
06.1994

Skills

  • Customer service
  • Team leadership
  • Time management

Timeline

Manager

SRC Associates

Account Representative

Keystone Tax Solutions

Field Agent

Lincoln Heritage Life Insurance

Laboratory Technician

Quest Diagnostics

Production Worker

Boston Scientific

BSN

Auburn University Montgomery

Nursing

Miami Dade College

High School Diploma - All Required For Graduation

Miami Northwestern Sr

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Rongina Cooley