Yiu Fung Wong
Newark,CA
Overview
8
8
years of professional experience
Work History
Customer Service
iHealth Labs Inc
San Jose, CA
01.2022 - 06.2022
- Video chatting with customers and providing tutorials.
- Correcting mistakes or answering any questions customers have while using the product.
Assistant Manager
Flaming House Asian Fusion Cuisine Supplier
Newark, CA
01.2019 - 06.2020
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Use Excel to establish a customer information table and conduct corresponding order tracking.
Sales Associate Team Leader
G2000
Hong Kong
01.2017 - 01.2018
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
GU
Hong Kong
01.2015 - 01.2017
- Built and maintained relationships with peers and upper management to drive team success.
- Offered product and service consultations and employed upselling techniques.
Sales Associate
Victoria's Secret
Hong Kong
01.2014 - 01.2015
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Higher Diploma -
Hong Kong Baptist University
Hong Kong06.2017
Some College (No Degree) -
Mt. San Antonio College
Walnut, CASkills
- Customer Service
- WPS
- Office software
- Team Communication
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Customer Service
iHealth Labs Inc
01.2022 - 06.2022
Assistant Manager
Flaming House Asian Fusion Cuisine Supplier
01.2019 - 06.2020
Sales Associate Team Leader
G2000
01.2017 - 01.2018
Sales Associate
GU
01.2015 - 01.2017
Sales Associate
Victoria's Secret
01.2014 - 01.2015
Higher Diploma -
Hong Kong Baptist University
Some College (No Degree) -
Mt. San Antonio College
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