RONI FERREL
Watauga,TX
Summary
Results-oriented Operations Manager experienced in enhancing profitability and employee retention through effective training and streamlined processes. Improved customer service and fostered a positive work environment by ensuring compliance and operational efficiency.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Philly Pretzel Factory
Deptford And Moorestown, NJ
12.2017 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established relationships with suppliers, securing consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented financial management practices, enhancing cash flow and profitability through strategic planning.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Administrative Assistant
Conversion Technologies
Mount Laurel, NJ
01.2010 - 12.2017
- Managed multi-line phone system, routing calls and delivering messages to staff while greeting visitors to create a welcoming environment.
- Supported executive staff through scheduling meetings, travel arrangements, and preparing crucial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed accurate record-keeping through diligent data entry and database management, ensuring accessibility of vital company information.
- Streamlined document organization with thorough file maintenance, updating outdated records to enhance retrieval efficiency.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, updating outdated records as necessary for efficient retrieval.
- Conducted research for project proposals, compiling information that supported winning bids.
Education
Gateway Regional
Woodbury Heights, NJSkills
- Operations management
- Operations oversight
- Financial oversight
- Budget development
- Cash flow management
- Finance management
- Inventory management
- Compliance management
- Talent acquisition
- Staffing
- Staff training and development
- Personnel management
- Negotiation
- Business planning
- Customer service
- Relationship management
- Customer-oriented
- Decision-making
- Dependability
- Work ethic
Timeline
Owner/Operator
Philly Pretzel Factory
12.2017 - Current
Administrative Assistant
Conversion Technologies
01.2010 - 12.2017
Gateway Regional