Ronica Vanderby
Edgerton,MN
Summary
I have been in the wireless industry for 25 years, the first 19 years as an owner and the last 6 as a manager of the Edgerton Wireless World Store! Just looking for a possible change, where I can grow and develop, and advance my skills and use my talents in this amazing company!
Overview
23
23
years of professional experience
Work History
Store Manager
Wireless World
Edgerton, MN
03.2019 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Owner
Rock River Communications
Edgerton, MN
09.2000 - 03.2019
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Edgerton Public High School
Edgerton, MN05.1998
Skills
- Performance Improvements
- POS Systems
- Employee Motivation
- Staff Management
- Employee Training
- Operations
- Team leadership and coaching
- Multitasking and Organization
- Staff hiring
- Customer Service
- Shift Scheduling
- Flexible Schedule
- Retail Inventory Management
Timeline
Store Manager
Wireless World
03.2019 - Current
Owner
Rock River Communications
09.2000 - 03.2019
High School Diploma -
Edgerton Public High School