Ronisha Jackson
Union City ,GA
Summary
Dynamic Collections Agent with Express, adept at negotiating fair resolutions and managing high-volume accounts. Skilled in payment arrangements and skip tracing, I consistently achieved full balance collections while building rapport with customers. My strong communication and problem-solving abilities drive successful outcomes in challenging situations.
Overview
2026
2026
years of professional experience
Work History
Collections Agent
Express
Atlanta, GA
03.2023 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Delivery Driver
Door Dash /Lyft
Atlanta GA
2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Team Lead
LogistiCare
2020 - 2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Associate of Arts - General Studies
Oakland Community College
Bloomfield Hills, MI05.2016
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
Accomplishments
Training Agent
Top sells collector
Timeline
Collections Agent
Express
03.2023 - Current
Delivery Driver
Door Dash /Lyft
2021 - Current
Team Lead
LogistiCare
2020 - 2023
Associate of Arts - General Studies
Oakland Community College