Ronisha Myers
Hamden
Summary
Over 9+ years of experience supporting individuals in healthcare and behavioral health settings. Strong administrative and clinical front-office experience within a high-volume medical environment Excellent communication and interpersonal skills with the ability to interact with diverse populations Demonstrated ability to multitask and manage high workloads with accuracy and attention to detail Maintains strict compliance with HIPAA regulations and confidentiality standards Proven team player with experience coordinating staff workflow and scheduling Proficient in Microsoft Office, EPIC electronic medical records, database entry, and scheduling systems Recognized for exceptional customer service, analytical thinking, and problem-solving skills
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Receptionist II
Yale Medicine – Ophthalmology Department
New Haven
02.2022 - Current
- Provide high-level front desk support in a fast-paced clinical environment, ensuring a positive patient experience
- Check patients in and out, verify demographics and insurance information, and initiate billing and encounter documentation
- Schedule, confirm, and reschedule patient appointments while prioritizing urgent clinical needs using EPIC
- Answer high-volume telephone calls, triage patient concerns, and coordinate communication between providers, nurses, and patients
- Coordinate surgical procedures, diagnostic testing, and pre/post-operative appointments while ensuring proper documentation and patient preparation
- Build and maintain provider master schedules and clinic calendars; adjust schedules for emergencies, time off, and patient bump lists
- Provide cross-coverage support for multiple clinical departments within Yale Medicine Administration
- Assist patients with forms, referrals, and insurance inquiries while maintaining strict HIPAA compliance
- Compile patient and clinic statistical data, generate reports, and maintain accurate filing systems and medical records
- Coordinate departmental meetings, maintain office supply inventory, and support daily administrative operations
Residential Assistant (Per Diem)
Continuum of Care
New Haven
11.2017 - 02.2022
- Provide direct care and behavioral support to individuals with mental health disabilities in a residential setting
- Implement individualized behavioral and health programs to support client wellness
- Monitor and document client behaviors and maintain accurate case documentation
- Assist residents with daily living skills, meal preparation, and household tasks
- Transport clients safely to appointments and day programs
Senior Program Instructor
Accord Inc.
Wallingford
06.2014 - 01.2021
- Oversee daily operations of a mental health day program serving individuals with behavioral health needs
- Supervise and mentor Direct Support Professionals; delegate tasks and monitor performance
- Coordinate staff schedules and ensure program coverage during call-outs and staffing changes
- Organize staff training and certification compliance
- Maintain knowledge of state and federal program requirements and eligibility processes
- Collaborate with clinical staff to implement treatment and behavioral plans
Individual Support Staff
Community Training Home
New Haven
02.2011 - 01.2015
- Provided one-on-one support to a child with mental health disabilities
- Implemented behavioral and health support plans
- Documented client progress and behavioral observations
- Assisted with social, recreational, and daily living activities
Teacher Assistant
Barnard Environmental Magnet School
New Haven
09.2012 - 09.2014
- Assisted teachers in implementing curriculum and classroom activities
- Performed administrative tasks including scheduling, filing, and correspondence
- Documented student behaviors and communicated concerns to lead teachers
- Maintained classroom safety, organization, and cleanliness
- Supported parent engagement initiatives and school partnership programs
Receptionist (Part-Time)
Style 2000 Hair Salon
New Haven
01.2010 - 06.2014
- Provided front desk and administrative support in a customer-focused environment
- Answered phones, scheduled appointments, and greeted clients professionally
- Maintained inventory and ordered supplies
- Coordinated promotional events and communicated with vendors and clients
Education
High School Diploma -
Hill Regional Career High School
New Haven, CTSkills
l
Certification
- Crisis Management
- CPR & First Aid Certification
- Medication Administration Certification
Timeline
Clinical Receptionist II
Yale Medicine – Ophthalmology Department
02.2022 - Current
Residential Assistant (Per Diem)
Continuum of Care
11.2017 - 02.2022
Senior Program Instructor
Accord Inc.
06.2014 - 01.2021
Teacher Assistant
Barnard Environmental Magnet School
09.2012 - 09.2014
Individual Support Staff
Community Training Home
02.2011 - 01.2015
Receptionist (Part-Time)
Style 2000 Hair Salon
01.2010 - 06.2014
High School Diploma -
Hill Regional Career High School