Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Ronisha Trammell
Customer Service
McKinney,TX
Summary
Overview
6
years of professional experience
Work History
Genpact
Customer Service Representative
01.2023 - 06.2024
Job overview
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Researched options and recommended services to address clients' needs.
- Advocated for client needs within Genpact company to improve experience and increase customer retention.
State Farm
Claims Representative
06.2022 - 11.2022
Job overview
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Kelly Services
Customer Service Representative
10.2021 - 03.2022
Job overview
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assisted patients with understanding personalized insurance coverage and benefits.
Walgreens-Prime Therapeutics
Customer Service Representative
06.2018 - 10.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Concorde Career CollegeDallas, TX
Cert from Medical Assiant
06.2021
University Overview
Springville HighschoolSpringville, AL
High School Diploma
05.2014
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Microsoft PowerPoint
- De-Escalation Techniques
Timeline
Customer Service Representative
Genpact
01.2023 - 06.2024
Claims Representative
State Farm
06.2022 - 11.2022
Customer Service Representative
Kelly Services
10.2021 - 03.2022
Customer Service Representative
Walgreens-Prime Therapeutics
06.2018 - 10.2020
Concorde Career College
Cert from Medical Assiant
Springville Highschool
High School Diploma
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