Ronita Flores

•Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

• Managed incoming calls from customers in a professional manner.

• Handled escalated calls for front-line associates to address complex issues and restore customer

satisfaction.

• Mentored new employees on procedures and policies to maximize team performance.

• Expressed appreciation for patronage, inviting, and encouraging customer return visits.

• Utilized problem solving skills to resolve customer issues quickly and efficiently.

• Coordinated delivery schedules to optimize route efficiency and minimize delays.
• Monitored real-time logistics operations using dispatch software to ensure timely deliveries.
• Communicated effectively with drivers and warehouse teams to resolve issues promptly.
• Assisted in training new dispatchers on operational processes and software tools.
• Managed and documented high volumes of packages daily with 100% accuracy, demonstrating strong organizational and detail-oriented skills.

• Led team in achieving operational excellence and maintaining high standards of customer service.
• Streamlined inventory management processes, reducing stock discrepancies and improving availability.
• Trained and mentored staff on best practices for store operations and customer engagement techniques.
• Implemented efficient scheduling methods to optimize workforce productivity during peak hours.
• Perform other duties as assigned by HSF Management, Supervisors and/or Lead
• Perform all duties in compliance with USDA or FDA, OSHA and state and local regulations and company policies and procedures; including safety guidelines and the use of Good Manufacturing Practices (GMP's).