Ronn Michael H. Villaluz
San Antonio,TX
Summary
Dynamic professional with extensive experience in team leadership, strategic planning, and operational management. Proven ability to leverage strong communication and organizational skills to drive project success and enhance team performance. Recognized for fostering productive work environments that inspire collaboration and innovation, consistently achieving and exceeding goals. Committed to delivering results that align with organizational objectives while promoting a culture of continuous improvement.
Overview
16
16
years of professional experience
Work History
Manager HD Pharmacy Ops
OptumRx
San Antonio, TX
11.2024 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacy technicians and pharmacy clerks to deliver exceptional patient care and service.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Assistant Production Controller
OptumRx
San Antonio, TX
01.2023 - Current
- Worked with managers to plan and coordinate production tasks.
- Reviewed production plans to identify and report potential risks.
- Planned material equipment and manpower needs for job.
- Evaluated employee performance, providing feedback and coaching for continuous improvement of individual skills and team dynamics.
- Optimized resource allocation for smooth operations, ensuring adequate staffing and material availability.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
Supervisor HD Pharmacy Ops
OptumRx
San Antonio, TX
09.2022 - 11.2024
- Managed a team of pharmacy technician and pharmacy clerks, fostering a collaborative work environment that prioritized patient safety.
- Improved operational efficiency by continuously evaluating workflows and implementing process improvements as needed.
- Developed policies and procedures that would streamline pharmacy management and make it more efficient.
- Recruited and interviewed job applicants to add expertise and talent to pharmacy staff.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Certified Pharmacy Technician
Optum RX
San Antonio, TX, USA
04.2022 - 09.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
Pharmacy Clerk (SME)
Optum RX
San Antonio, TX, USA
07.2020 - 04.2022
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Assisted in inventory management, ensuring adequate stock levels for high-demand medications.
- Facilitated clean and organized pharmacy environment, adhering to health and safety regulations.
- Maintained up-to-date knowledge of pharmaceutical products, enhancing quality of customer advisories.
- Processed prescription orders to ensure timely fulfillment for customer satisfaction.
- Enhanced pharmacy workflow efficiency by organizing medication inventory and restocking shelves as needed.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Inspector
Hexcel Corporation
Seguin, TX, USA
01.2019 - 04.2020
- Delivered detailed reports on findings from inspections, helping improvement in order to maintain regulatory compliance.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
- Improved product quality with stringent inspection techniques, identifying defects before products reached customers.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Operated and maintained testing equipment.
- Weighed products prior to shipment to confirm accuracy.
Store Manager
Lookout Market LLC
San Antonio, TX, USA
10.2016 - 12.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing..
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Park and Wash Philippines
Philippines
03.2013 - 03.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Logistics Supervisor
Yhong Hwa of the Philippines
Philippines
04.2012 - 06.2013
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Streamlined inventory management through regular audits, reducing excess stock and minimizing losses.
- Directed shipping and receiving of wide range of products daily.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Met or exceeded production goals and objectives by following strict procedures.
- Handled day-to-day shipping and receiving overseeing more than 2000 packages per day.
Sales Executive
Mitsubishi Motors Makati Philippines
Makati, Philippines
01.2010 - 04.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
Education
Bachelor of Science - Computer Science
Makati City
Philippines03.2010
Diploma - Information and Technology
Rosario
Rosario, Cavite05.2007
Certified Pharmacy Technician Training Program -
Minnetonka, Minnesota06.2021
Skills
- Bilingual in English and Tagalog
- Service excellence
- Leadership abilities
- Analytical reasoning
- Team development
- Quality management
- Inventory management
- Proficient in conflict management
- Efficient materials handling
- Detail-oriented data management
- Collaborative team development
- Production scheduling
Accomplishments
- Supervised team of 65 staff members.
- Achieved 60K scripts by fulfilling prescriptions with accuracy and efficiency.
- Promoted to Pharmacy Technician after 2 year with the company.
- Promoted to Supervisor HD Pharmacy Ops after 3 years with the company.
- Promoted to Assistant Production Controller after 4 years with the company.
- Promoted to Manager HD Pharmacy Ops after 5 years with the company.
- Earned the “Optum Super Hero” Award in 2022, 2023, 2024 for Outstanding Performance.
Timeline
Manager HD Pharmacy Ops
OptumRx
11.2024 - Current
Assistant Production Controller
OptumRx
01.2023 - Current
Supervisor HD Pharmacy Ops
OptumRx
09.2022 - 11.2024
Certified Pharmacy Technician
Optum RX
04.2022 - 09.2022
Pharmacy Clerk (SME)
Optum RX
07.2020 - 04.2022
Inspector
Hexcel Corporation
01.2019 - 04.2020
Store Manager
Lookout Market LLC
10.2016 - 12.2018
General Manager
Park and Wash Philippines
03.2013 - 03.2016
Logistics Supervisor
Yhong Hwa of the Philippines
04.2012 - 06.2013
Sales Executive
Mitsubishi Motors Makati Philippines
01.2010 - 04.2012
Diploma - Information and Technology
Rosario
Bachelor of Science - Computer Science
Makati City
Certified Pharmacy Technician Training Program -
Community Service
Volunteer Church Worker/Community Service, San Antonio, TX, USA, 2016-03, 2017-10, I find it necessary to contribute towards the community and the local church. My efforts to give back to those around me are; Chapel renovation, collaboration with Worldwide Walk for Africa, outreach organization for hurricane relief (Corpus Christi and Houston) and facilitating local sports events.