JONNABELE LE ZUNIGA
Katy,TX
Summary
Pharmacy Technician with 7 years experience as a patient care representative and 3 years as a technician is ready to venture out and expand my ability. Organized, dependable and detail-oriented are just a few of the things that i am proud to be. I welcome new challenges with a positive attitude. HEB has been good to me and i cherish the time i was there but i would like to see what else is out there.
Overview
17
17
years of professional experience
Work History
Certified Pharmacy Technician
HEB Grocery Store
07.2013 - Current
- Administered immunizations for Covid 19 and The Flu
- Entered in new prescriptions and insurance cards or billing information to patients profiles
- Answered incoming phone calls and addressed questions or concerns to patients and health care providers
- Stocked,labeled,expired out and inventoried medications to keep accurate counts
- Consulted with insurance company representatives to complete claim processing, resolve concerns and with third party issues
- Accurately filling and dispensing prescriptions in a timely manner
- Providing excellent customer service to our patients whether it is on the phone, drive thru, drop off and or in the pick up line
- Provide aide to my pharmacist(s) by working third party, modify request and transfers
- Ordered medications and pharmacy supplies to keep pharmacy fully stocked
- Store to store transfer on medications properly and would send them off to be shipped
- Managed opening and closing shifts in a timely manner for the pharmacy
Business Center and Bookkeeping
HEB Grocery Store
06.2009 - 05.2013
- Provided great customer service to each and every one of my customers by asking what they were needing to do at that moment
- Dispensed money orders and lottery
- Printed money orders and sent western union transaction all over the world
- Handled complaints and refer them to the proper manager
- Replenishing coins and cash to the registers
- Handled product return and coupon discrepancy
- Helped and trained my fellow partner if need being
- Transferred phone calls to the appropriate departments
- Replenishing work supplies when i see that it is low and would often clean and organize
Cashier
HEB Grocery Store
02.2008 - 06.2009
- Greeted each customer with a smile
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Help bag their groceries accordingly and welcome specifications on how they want their groceries handled
- Help with price discrepancy
- Converse on the weather and relate to each of my customers
- Restocked and organized merchandise in front lanes.
- Clean my work stations in between customers
- Upsold additional products and services to increase revenue.
Education
No Degree - STERILE AND COMPOUNDING
Lone Star College System
Tomball, TX10.2024
Associate of Science - ADN
Houston Community College
Houston, TX06.2010
Skills
- Certified Pharmacy Technician (CPhT)
- Data Entry
- Customer Service
- Prioritization and Organization
- HIPAA Compliance
- Cash Register Operations
- Medication Storage and Labeling
- Problem-solving skills
- Manual and automated medication dispensing
- Prescription Interpretation
- Multi tasking
- Bilingual in Tagalog and English
Timeline
Certified Pharmacy Technician
HEB Grocery Store
07.2013 - Current
Business Center and Bookkeeping
HEB Grocery Store
06.2009 - 05.2013
Cashier
HEB Grocery Store
02.2008 - 06.2009
No Degree - STERILE AND COMPOUNDING
Lone Star College System
Associate of Science - ADN
Houston Community College