Ronna Berrong
Bogart,GA
Summary
Motivated professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Overview
25
25
years of professional experience
Work History
Accounts Payable Specialist
Jackson County Water and Sewerage Authority
Jefferson, Georgia
04.2023 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Set up new customer accounts and updated existing profiles with latest information.
- Produced and mailed invoices, payment reminders and financial notices.
- Received, sorted and distributed incoming mail.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Disbursed petty cash by recording entries and verifying documentation.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Customer Service Supervisor
Jackson County Water And Sewerage Authority
Jefferson, GA
04.2017 - 04.2023
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Set up new customer accounts and updated existing profiles with latest information.
- Produced and mailed invoices, payment reminders and financial notices.
- Received, sorted and distributed incoming mail.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Disbursed petty cash by recording entries and verifying documentation.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Head Teller / CSR
Mountain Valley Community Bank
1420 Winder Hwy, Jefferson, Ga. 30549
08.2007 - 04.2017
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Pulled daily branch reports.
- Processed exchange and foreign currency.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Organized, stocked and maintained the teller window area.
- Coordinated daily cash reconciliation at a high-volume location.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Sold cashier\'s checks, traveler\'s checks and money orders.
- Executed wire transfers, stop payments and account transfers.
- Posted receipts to appropriate general ledger accounts.
- Reconciled company bank, credit card and line of credit accounts.
Customer Service
Freedom Bank
Jefferson, Ga. 30549
03.2005 - 08.2007
Teller / CSR
First American Bank and Trust
300 College Ave, Athens, Ga. 30603
11.2000 - 03.2005
Education
High School Diploma - undefined
Madison County High School
Danielsville, GA 306332000
Skills
- Goal-oriented
- People-oriented
- Excellent time management skills
- Ledger and balance sheet competency
- Self-sufficient
- Positive
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Strong client relations
- Credit card processing
- Customer-oriented
Accomplishments
- Promoted to Lead Teller based on superior performance.
- Earned Consumer Lending Certificate April 2005.
Timeline
Accounts Payable Specialist
Jackson County Water and Sewerage Authority
04.2023 - Current
Customer Service Supervisor
Jackson County Water And Sewerage Authority
04.2017 - 04.2023
Head Teller / CSR
Mountain Valley Community Bank
08.2007 - 04.2017
Customer Service
Freedom Bank
03.2005 - 08.2007
Teller / CSR
First American Bank and Trust
11.2000 - 03.2005
High School Diploma - undefined
Madison County High School