RONNALYN SANTOS
Union City,United States
Summary
Experienced front desk receptionist with a proven track record of delivering outstanding customer service in fast-paced environments. Recognized for exceptional organizational skills and meticulous attention to detail, facilitating the efficient handling of multiple tasks concurrently. Motivated by a strong work ethic, excels as both an independent contributor and a valuable team member. Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Silicon Valley Medical Imaging
Fremont, CA
05.2022 - Current
- Maintain courteous communication with patients at all points
- Refined patient flow by working closely with diverse medical professionals such as radiologists and physicians.
- Gathered comprehensive health information from patients for preparation before scans.
- Delivered clinical assistance to healthcare teams, efficiently managing patient intake and retrieving medical records.
- Streamlined patient data management through effective use of RamSoft EMR.
- Managed scheduling, check-in, and check-out for patient appointments.
- Ensured up-to-date status of insurance, demographics, and health information for patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
Lab Manager
Stanton Optical
Fair Oaks, CA
05.2021 - 04.2022
- Perform various tasks related to optical manufacturing and production, including lens cutting, edging, and nishing
- Operate and maintain optical laboratory equipment such as lathes and CNC machines
- Follow precise instructions and specications to ensure accurate and high-quality lens production
- Conduct quality assurance checks to verify the accuracy and integrity of nished lenses
- Collaborate with opticians and ophthalmologists to ensure proper lens tting and prescription fulllment
- Maintain a clean and organized work area to ensure safety and efciency
Patient Care Coordinator
Stanton Optical
Fair Oaks, CA
01.2021 - 05.2021
- Greet our patients and customers as they enter the store, identify patients need to ensure an easy and memorable experience while providing promotional on products and services available
- Answer customers inquiries and gather necessary information to facilitate sales
- Foster a strong partnership between the retail team and professional services
- Schedule and conrm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc
- Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met
- Ensure brand standards by performing basic housekeeping duties when necessary
Medical Assistant
Anh Huynh Nguyen, M.D
Sacramento, CA
06.2020 - 01.2021
- Obtain patient vitals including blood pressure, temperature, and diagnostic information with empathy and compassion
- Maintained exam rooms in accordance with OSHA standards for health and safety, sanitized exam instruments, and ensured compliance with Covid-19 safety protocols
- Veried and collected patient insurance and collected required co-pays
- Performed medical records management, including ling, organizing and scanning documents, and assisted with faxes
- Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
- Communicate with empathy and compassion while interfacing with patients suffering from debilitating and life-threatening health conditions
- Managed medical supplies and equipment inventory, created purchase orders, interfaced with vendors, and ensured optimal inventory levels
- Open and closed operations
Medical Assistant
Kim's Pharmacy
Sacramento, CA
06.2020 - 01.2021
- Veried and collected patient insurance and collected required co-pays
- Open and Closed operations
- Directed all calls to the right providers
Education
ASSOCIATE OF SCIENCE - MEDICAL ASSISTING
Carrington College
Sacramento02.2021
CERTIFICATE - MEDICAL ASSISTING
Carrington College
San Leandro07.2020
GED -
Alameda Adult School
Alameda05.2019
Skills
- Phlebotomy
- Medical Terminology
- EMR
- Insurance Verification/Eligibility
- POS Systems
- Eyeglass Prescription
- Optical Lab Equipment Knowledge
- Patient Care
- Customer service
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Hospitality services
- Front office management
- Multi-line telephone systems
Certification
BLS CERTIFICATION, 09/01/19
Timeline
Front Desk Receptionist
Silicon Valley Medical Imaging
05.2022 - Current
Lab Manager
Stanton Optical
05.2021 - 04.2022
Patient Care Coordinator
Stanton Optical
01.2021 - 05.2021
Medical Assistant
Anh Huynh Nguyen, M.D
06.2020 - 01.2021
Medical Assistant
Kim's Pharmacy
06.2020 - 01.2021
ASSOCIATE OF SCIENCE - MEDICAL ASSISTING
Carrington College
CERTIFICATE - MEDICAL ASSISTING
Carrington College
GED -
Alameda Adult School