RAYNA MALIVAO
Las Vegas,US
Summary
Dedicated pediatric front desk clerk with less than a year but more than 3 years of experience in providing exceptional customer service and administrative support in a fast-paced office setting. Proficient in managing patient check-ins, scheduling appointments, and verifying insurance information to ensure smooth operations and patient satisfaction. Willing to relocate to: US - Las Vegas, NV
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
WC Health
10.2024 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Achieved a 95% customer satisfaction rating through attentive service and effective communication
Customer Service
Oshiro Pediatrics
06.2023 - 03.2024
- Responsible for greeting patients
- Scheduling appointments
- Verifying insurance information
- Collecting co-payments
- Answer phone calls
- Maintain patient records
- Assist with administrative tasks to ensure the smooth operation of the clinic.
Starbucks Barista
Starbucks
05.2023 - 07.2023
- Greeted customers
- Resolved customer issues
- Operated the cash register
Front End Cashier
Walmart
02.2023 - 07.2023
- Greeted customers
- Resolved customer issues
- Operated the cash register
- Maintained a positive relationship with coworkers
Receiver/Stocker
Burlington Stores
09.2021 - 11.2021
- Receive shipments, check for damages and sort stock for distribution in the store
- Fill orders by taking items from the warehouse and prepare them for
- Monitor shelves and fill them in when needed.
Customer Service Associate
Walgreens
05.2021 - 07.2021
- Greeted customers
- Resolved customer issues
- Operated the cash register
Wendy's Crew Member
Wendy's, Saren Restaurants, Inc
09.2019 - 05.2021
- Greeted and served customers
- Maintained a positive relationship with coworkers
- Took cash and credit card payments
- Restocked supplies
- Provided customer service with a smile
Education
Medical Billing & Coding (Diploma) -
Northwest Career College
Las Vegas, NV12.2025
Medical Assisting/ Phlebotomist (Certificate / Diploma) - undefined
Northwest Career College
Las Vegas, NV06.2023
High school diploma - undefined
East Anchorage High School
Anchorage, AK05.2021
Skills
- Microsoft Outlook
- Specimen collection / processing
- Patient Care
- Insurance Verification
- Coffee experience
- Experience Administering Injections
- Medical terminology
- Phlebotomy
- Vital signs
- Microsoft Excel
- Cash register
- Medical Scheduling
- Customer service
- Retail sales
Certification
- Certified Phlebotomy Technician
- CPR Certification
Languages
English
Timeline
Front Desk Receptionist
WC Health
10.2024 - Current
Customer Service
Oshiro Pediatrics
06.2023 - 03.2024
Starbucks Barista
Starbucks
05.2023 - 07.2023
Front End Cashier
Walmart
02.2023 - 07.2023
Receiver/Stocker
Burlington Stores
09.2021 - 11.2021
Customer Service Associate
Walgreens
05.2021 - 07.2021
Wendy's Crew Member
Wendy's, Saren Restaurants, Inc
09.2019 - 05.2021
Medical Assisting/ Phlebotomist (Certificate / Diploma) - undefined
Northwest Career College
High school diploma - undefined
East Anchorage High School
Medical Billing & Coding (Diploma) -
Northwest Career College
Additional Information
Authorized to work in the US for any employer