Ronni Luke
Conroe,TX
Summary
Dedicated customer service representative with proven skills in conflict resolution, data entry accuracy, and effective communication. Committed to enhancing customer satisfaction and optimizing service procedures. Results-driven customer service professional with expertise in managing customer inquiries and resolving complaints. Skilled in maintaining accurate records and collaborating with teams to optimize service delivery, ensuring a positive customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Foundever
Conroe, Texas
02.2023 - 09.2026
- Resolved customer inquiries through multiple communication channels.
- Processed returns and exchanges according to company policies.
- Collaborated with team members to improve service procedures.
- Maintained accurate customer records in the database system.
- Assisted customers in troubleshooting product issues effectively.
- Educated customers on product features and benefits clearly.
- Handled escalated complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Enrollment Specialist
Five star call center
Conroe, Texas
05.2020 - 12.2022
- Managed student enrollment processes for various educational programs.
- Assisted applicants in completing enrollment forms and required documentation.
- Collaborated with team members to ensure accurate data entry in enrollment systems.
- Conducted follow-up communications to address applicant inquiries and concerns.
- Maintained up-to-date knowledge of educational offerings and enrollment policies.
- Trained new staff on enrollment procedures and customer service standards.
- Provided guidance on program requirements and deadlines to prospective students.
- Handled new enrollments by entering customers' data and reviewing information.
- Performed data entry and maintained accurate records of student enrollment information.
Education
High School Diploma -
Carl Wunsche High School
Conroe, TXSkills
- Customer relationship management
- Data entry accuracy
- Conflict resolution
- Product knowledge
- Service optimization
- Inquiry handling
- Educational guidance
- Enrollment processing
- Documentation management
- Team collaboration
- Effective communication
- Problem solving
Timeline
Customer Service Representative
Foundever
02.2023 - 09.2026
Enrollment Specialist
Five star call center
05.2020 - 12.2022
High School Diploma -
Carl Wunsche High School