Ronnie Antonic
Las Vegas
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager - VIP & Premier Access
Fontainebleau Las Vegas
Las Vegas, NV
05.2024 - Current
- Assisted in daily operational management of front-of-house services.
- Collaborated with team to enhance guest satisfaction strategies.
- Streamlined communication between departments to improve service efficiency.
- Monitored inventory levels and coordinated supply orders effectively.
- Developed schedules to optimize staff coverage during peak hours.
- Resolved guest concerns promptly, maintaining high customer satisfaction levels.
- Conducted performance evaluations to support staff development initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Agent - VIP & Premier Access
Fontainebleau Las Vegas
Las Vegas, NV
11.2023 - 05.2024
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
- Maintained accurate records of reservations and room availability using hotel management software.
- Processed payments and maintained financial accuracy in cash handling procedures.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Collaborated with team members to enhance operational efficiency and streamline workflows.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
Human Resources Specialist
The Cosmopolitan of Las Vegas
Las Vegas, NV
09.2022 - 11.2023
- Knowledgeable of Human Resources policies for the department and property.
- Assist in fielding general employee inquiries.
- Provide orientation details to new hires.
- Assist employee relations with scheduling employee appointments.
- Explain Human Resources policies and procedures to all employees.
- Sign and document employee verifications and other legal documents.
- Process biweekly payroll deductions; assist employees in any discrepancies with their paychecks.
Agent - VIP Registration
The Cosmopolitan of Las Vegas
Las Vegas, NV
03.2019 - 09.2022
- Delivered exceptional customer service to VIP guests by leveraging extensive knowledge of hotel services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to guests, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Coordinated with various departments to streamline service delivery processes.
Agent - Front Desk
The Cosmopolitan of Las Vegas
Las Vegas, NV
08.2018 - 03.2019
- Delivered exceptional guest service in high-volume environment, ensuring satisfaction and loyalty.
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Provide information about the hotel, amenities, and available rooms.
- Collects payment by accepting cash or credit card authorizations.
- Balancing cash drawer by counting cash at beginning and end of shift.
- Responds to guest inquiries in a timely and efficient manner.
Education
Bachelor of Science - Cognitive Psychology
University of Nevada, Las Vegas
Las Vegas06-2020
Skills
- Proficiency in HMS, Amadeus, Alliants, Santa Cruz, SevenRooms, Microsoft Office
- Adaptability and flexibility
- Customer service and satisfaction
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Workload management
Certification
- Fontainebleau Leadership by Design Certificate, 11/2025
Timeline
Assistant Manager - VIP & Premier Access
Fontainebleau Las Vegas
05.2024 - Current
Agent - VIP & Premier Access
Fontainebleau Las Vegas
11.2023 - 05.2024
Human Resources Specialist
The Cosmopolitan of Las Vegas
09.2022 - 11.2023
Agent - VIP Registration
The Cosmopolitan of Las Vegas
03.2019 - 09.2022
Agent - Front Desk
The Cosmopolitan of Las Vegas
08.2018 - 03.2019
Bachelor of Science - Cognitive Psychology
University of Nevada, Las Vegas