RONNIE BEGAY
Flagstaff,AZ
Summary
A professional candidate with a warm and friendly demeanor. Skilled at conflict resolution. Team builder who is acutely attentive to employee and guest needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the leadership team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment's long-term success.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Aiden by Best Western @ Flagstaff AZ
Flagstaff, AZ
07.2023 - 06.2025
- Overseen daily operations. Training staff to ensure exceptional customer service, cleanliness and happy faces at the desk. Processed payments and handle financial transactions. Training new cafe attendants and bartenders. As well being able to help with inspections for housekeeping, training new housekeepers. Coordinate with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction were exceeded. Conducted interviews for hiring positions. Create and manage staff schedules to ensure adequate coverage. Resolve guest issues and complaints in a timely and efficient manner.
Housekeeping Supervisor
SpringHill Suites by Marriott
Flagstaff, AZ
01.2022 - 01.2023
- Supervise hotel staff. Improve staff performance through training, attention to detail, and empathetic problem-solving methods. Assist with the preparation of staff assessments. Resolve staff and guest conflicts in a professional and courteous manners. Inventory and order business supplies.
Housekeeping Supervisor
Amangiri Resort
Big Water, UT
01.2018 - 01.2022
- Supervised and trained hotel staff and resolved staff conflicts. In charge of the guest database and stays scheduled. Handled in-person guest complaints. Helped open a new site.
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Guest relations
- Conflict management
- Customer service expertise
- Leadership qualities
- Hospitality services
- Oral and written communications
- Listening skills
- Hospitality management
- Inventory oversight
- Time management
- Staff supervision
- Daily reporting
- Customer service management
- Front desk supplies management
- Shift scheduling
- Delegating work assignments
- POS system operation
- Staff management
- Operations management
- Team building and supervision
- Training and mentoring
- Staff development
- Documentation and reporting
- Property tours
- Administrative skills
- Reservations management
- Multi-line phone systems
- Office meetings
- Coaching and mentoring
- File management
Timeline
Front Desk Manager
Aiden by Best Western @ Flagstaff AZ
07.2023 - 06.2025
Housekeeping Supervisor
SpringHill Suites by Marriott
01.2022 - 01.2023
Housekeeping Supervisor
Amangiri Resort
01.2018 - 01.2022