Ronnie Day
Hopkinsville,KY
Summary
Dynamic Housekeeping Supervisor with expertise in staff training, health and safety compliance, and quality control. Proven ability to enhance team performance and elevate guest satisfaction through effective task delegation and problem-solving.
Dedicated professional with extensive experience in housekeeping management. Recognized for strong team-building skills and commitment to health and safety standards, consistently achieving high levels of guest satisfaction and operational efficiency.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
Jennie Stuart Medical Center
Hopkinsville, KY
03.2004 - Current
- Supervised daily housekeeping operations to ensure cleanliness and safety standards.
- Trained and mentored staff on efficient cleaning techniques and protocols.
- Implemented quality control measures to enhance service delivery and patient satisfaction.
- Coordinated schedules to optimize workforce efficiency and coverage during peak hours.
- Developed training materials for new hires, focusing on safety and operational procedures.
- Conducted inspections to identify areas for improvement in cleanliness and organization.
- Collaborated with nursing staff to address specific sanitation needs in patient areas.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Education
High School Diploma -
Hopkinsville High School
Lafayette Road05-1983
Skills
- Task assignment
- Cleaning techniques
- Staff scheduling
- Staff training and development
- Health and safety compliance
- Task delegation
- Cleaning bathrooms
- Department coordination
- Vacuuming and sweeping
- Workload prioritization
- Customer relationship management
- Chemical handling
- Ordering cleaning supplies
- Employee evaluations
- Staff evaluations
- Waste disposal
- Dusting furniture
- Regulatory compliance
- Housekeeping
- Team building
- Payroll
- Employee engagement
- Room inspection
- Mopping and buffing floors
- Laundry operations
- Timekeeping
- Problem-solving
- Decision-making
- Complaints handling
- Employee work scheduling
- Employee scheduling
- Employee performance evaluation
- Materials requisition
Timeline
Housekeeping Supervisor
Jennie Stuart Medical Center
03.2004 - Current
High School Diploma -
Hopkinsville High School