Ronnie De La Cruz
Richmond,TX
Summary
Resilient Territory Sales Rep offering 15 years providing superior customer service to commercial clients, carriers and sales executive. Managed workflow to provide efficient, timely and accurate processing of transactions. Interacted effectively, utilizing good communication skills, cooperating purposefully and providing guidance to achieve business goals of agency.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cl CAS Multi Line Products Specialist
Progressive Insurance Company
04.2023 - Current
- Responsible to sale general liability, business owner policies, worker compensation and professional liability through a rated affiliated and Un-affiliated carries.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Developed strong client relationships through consistent communication and attentive service.
Sales Insurance Agent P&C
All State Insurance Company
03.2021 - 02.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
Commercial Account Manager, International Sales
FK Irons
02.2015 - 03.2021
- Developed relationships with clients and potential clients to improve business growth.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Streamlined account management processes for improved efficiency and higher revenue generation.
- Negotiated favorable contract terms with suppliers, resulting in cost savings for clients.
- Managed a diverse portfolio of commercial accounts, ensuring timely delivery of products and services.
- Collaborated with internal teams to develop tailored solutions for clients'' unique business needs.
- Conducted thorough market research to identify potential new clients and expand the company''s customer base.
Sales Agent II
Assurant Inc.
06.2007 - 01.2015
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Education
No Degree - Business Administrator
UNAPEC
Dominican RepublicHigh School Diploma -
Horizontes Dominicano
Dominican Republic06-2001
Skills
- Fluent in English and Spanish
- Customer Relations
- Training and Development
- Decision-Making
- Interpersonal Communication
- Written Communication
- Revenue Generation
- Territory Management
- Client acquisition
- Brand Awareness
- CRM proficiency
- Salesforce expertise
Certification
20-44 Personal License Insurance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cl CAS Multi Line Products Specialist
Progressive Insurance Company
04.2023 - Current
Sales Insurance Agent P&C
All State Insurance Company
03.2021 - 02.2023
Commercial Account Manager, International Sales
FK Irons
02.2015 - 03.2021
Sales Agent II
Assurant Inc.
06.2007 - 01.2015
20-44 Personal License Insurance
05-2007
No Degree - Business Administrator
UNAPEC
High School Diploma -
Horizontes Dominicano
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