Summary
Overview
Work History
Education
Skills
Career Focus
Timeline
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Chelsea Palmer

Toledo,OH

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

CL CAS Multi-Product Specialist

Progressive
01.2022 - Current
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Presented complex insurance concepts in a clear, accessible manner to help clients make informed decisions about their coverage needs.
  • Developed and maintained courteous and effective working relationships.

Branch Service Manager

Huntington Bank
12.2016 - 11.2021
  • Built trusting relationships with members by offering sound financial advice and personalized service.
  • Motivated and coached employees in order enhance personal and professional development within the branch
  • Performed at a high level, all expectations of a teller, while providing excellent customer service
  • Assisted in finding, hiring, onboarding and retaining top talent to better advance the branch and organization.
  • Enhanced security measures within the branch, minimizing instances of fraud or theft.
  • Partnered with human resources on implementing personnel changes when necessary, including promotions or terminations.
  • Trained staff in bank products, operations procedures and successful sales strategies.
  • Boosted team morale through effective communication, recognition of achievements, and creating a positive work environment.

Teller

Huntington Bank
09.2015 - 12.2016


  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Server

Bob Evans Restaurant
06.2011 - 09.2015
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Clay High School
Oregon, OH
01.2008

Skills

  • Teamwork and Collaboration
  • Sales expertise
  • Relationship Building
  • Multitasking Abilities
  • Decision-Making
  • Quality Management

Career Focus

Self-motivated and people oriented individual with real-life experience in customer service, financial compliance and branch service management complemented critical thinking skills and analytical instincts. Able to handle challenges within the organization and apply problem solving skills to deliver workable solutions. Eager to continuously apply leadership, communication and management skills to meet the demands of the organization for which I am involved. Experienced in HRIS Work Day Systems and Microsoft Office functions.

Timeline

CL CAS Multi-Product Specialist

Progressive
01.2022 - Current

Branch Service Manager

Huntington Bank
12.2016 - 11.2021

Teller

Huntington Bank
09.2015 - 12.2016

Server

Bob Evans Restaurant
06.2011 - 09.2015

High School Diploma -

Clay High School

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Chelsea Palmer