Years of professional experience
Ronnie Donaldson
Merritt Island,FL
Summary
Results-driven Sales and Operations Manager with a proven track record in streamlining workflows, enhancing team performance, and driving strategic initiatives. Expertise in performance management, cross-functional communication, and problem-solving.
Experienced leader with strong background in guiding teams, exceeding sales targets, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach, team building and commitment to excellence.
Overview
31
31
3
3
Certification
Work History
Operations Manager
Ecolab
Florida
01.2023 - 03.2026
- Streamlined operational workflows to enhance efficiency and reduce downtime across multiple departments.
- Implemented process improvements that resulted in increased productivity and employee engagement.
- Led cross-functional teams to optimize supply chain management and ensure timely deliveries.
- Developed and maintained standard operating procedures for enhanced compliance and safety standards.
- Trained and mentored staff on best practices, fostering a culture of continuous improvement.
- Analyzed operational data to identify trends, driving informed decision-making for strategic initiatives.
- Collaborated with stakeholders to align departmental goals with organizational objectives, enhancing performance outcomes.
- Oversaw budget management, ensuring resource allocation aligned with operational priorities and business needs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Area Sales Manager
Ecolab
Florida
01.2020 - 01.2023
- Developed and executed sales strategies to increase market share in assigned regions.
- Analyzed customer feedback to enhance product offerings and improve client satisfaction.
- Collaborated with cross-functional teams to align marketing efforts with sales objectives.
- Mentored and trained junior sales representatives on best practices and effective selling techniques.
- Implemented CRM tools to streamline sales processes and improve reporting accuracy.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Prepared sales presentations for clients showing success and credibility of products.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
District Sales Manager
Ecolab
Central Florida
02.2017 - 12.2020
- Developed and implemented strategic sales plans to drive revenue growth across multiple territories.
- Led cross-functional teams to optimize customer engagement and enhance service delivery.
- Mentored and trained sales staff to improve performance and achieve team objectives.
- Managed key client relationships, ensuring high levels of satisfaction and retention rates.
- Conducted regular performance reviews to assess progress and align strategies with corporate goals.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Led district operations, ensuring alignment with corporate objectives and operational excellence.
- Developed training programs to enhance team performance and improve service delivery standards.
- Oversaw recruitment processes, selecting top talent to build high-performing teams in each location.
- Conducted regular performance evaluations, providing feedback to drive employee development and retention.
- Streamlined communication channels between corporate and district teams, enhancing operational efficiency and responsiveness.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - Sales Leadership
University of Houston
Houston, TX06-2010
Associate of Arts - Civil Engineering
Trident Technical College
Charleston, SC05-1997
Skills
- Problem-solving
- Team leadership
- Operations management
- Operational efficiency
- Planning and implementation
- Project management
- MS office
- Goal setting
- Interpersonal communication
- Client relationships
- Workflow optimization
- Strategic planning
- Performance management
- Customer relationship management (CRM)
- Delegation
- KPI tracking
- Conflict mediation
- Cross-functional communications
- Forecasting and scheduling
- Negotiation
- Contract management
- Performance evaluations
- Expense reports
- Sales background
- Change management
- Budgeting and forecasting
Accomplishments
Culture Award Winner, District Manager of the Year, Territory Manager of the Year, Largest dollar increase of the Southeast in both territory and district roles, Safety Award Winner 15 years in a row in leadership roles. Multiple Budget Achievement Awards. Responsible for promoting more than 25 direct reports into management and sales roles. Effective change management resulting in no turn over with direct reports during company restructures.
Certification
- iCSP Training
- Change Management, Ecolab
- ServSafe, ServSfae - Past 24 years
- Sales Leadership University of Houston
- CPO License - Past 20 Years
Timeline
Operations Manager
Ecolab
01.2023 - 03.2026
Area Sales Manager
Ecolab
01.2020 - 01.2023
District Sales Manager
Ecolab
02.2017 - 12.2020
No Degree - Sales Leadership
University of Houston
Associate of Arts - Civil Engineering
Trident Technical College
Culture Award, District Manager of the Year, Territory Manager of the Year, Multiple Budgets Ach.
Received the Culture Award for Florida North by leading the area through change management and training as the SME in switching over to SAP and Sales Force (ESP) in the south region.
Received DM of the year for the south region and runner up for DM of the year for the Institutional NA division for sales growth and budget.
As a territory manager I drove sales growth as a individual contributer achieving the highest sales growth in the District, Area and Region in my second year with Ecolab.
My drive and focus over the last 21 years in sales resulted in multiple years of achieving 100% budget achievement as both an individual contributer and sales leadership roles across several areas.