Ronnie Elrod
FedEx Courier
Greentown,IN
Summary
Results-driven professional with a proven track record in operational management and customer service. Focused on problem-solving and decision-making, consistently enhancing team productivity and service quality.
Overview
18
18
years of professional experience
Work History
Express Courier
FedEx Express
Kokomo, IN
01.2026 - Current
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated routes using GPS technology to ensure timely deliveries.
- Communicated effectively with customers regarding delivery status and any issues encountered.
- Maintained accurate records of deliveries, ensuring data integrity for tracking purposes.
- Assisted in training new couriers on operational procedures and best practices.
- Developed strong relationships with customers through dependable service that ensured repeat business.
Package Handler
FedEx Ground
Kokomo, IN
11.2025 - 12.2025
- Loaded and unloaded packages efficiently to maintain workflow pace.
- Operated package scanning equipment to ensure timely tracking and delivery accuracy.
- Sorted and organized packages according to destination for optimized handling.
- Maintained cleanliness of work area to promote a safe working environment.
- Adapted quickly to changing priorities during peak operational periods while maintaining performance standards.
Certified Culinary Professional
Olive Garden Restaurant
Kokomo, IN
10.2023 - 08.2025
- Prepared and presented high-quality dishes following Olive Garden recipes and standards.
- Collaborated with kitchen team to ensure efficient food preparation and service delivery.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Assisted in training new staff on culinary techniques and kitchen operations.
- Implemented inventory management practices to optimize ingredient usage and reduce waste.
- Monitored cooking times and temperatures to guarantee food quality and safety standards were met.
- Strengthened teamwork among kitchen staff through clear communication and delegation of tasks, improving overall efficiency.
Overnight Stocker and Receiver
Meijer
Kokomo, IN
09.2023 - 12.2023
- Received and processed inventory shipments, ensuring accuracy in product counts and condition.
- Organized stock shelves efficiently, optimizing space for improved accessibility and presentation.
- Assisted in training new stockers on safety protocols and operational procedures to enhance team efficiency.
- Monitored stock levels regularly, communicating shortages to management to support timely replenishment.
- Collaborated with team members to streamline stocking processes, improving overall workflow effectiveness.
- Maintained a clean and organized work environment, adhering to safety regulations and enhancing workplace productivity.
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
Restaurant General Manager
Bell American Group LLC
Indianapolis, IN
01.2014 - 07.2023
- Directed daily operations to ensure smooth restaurant functionality and optimal guest experiences.
- Implemented cost control measures, reducing waste and increasing overall profitability.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Developed and executed marketing strategies to boost local engagement and customer loyalty.
- Analyzed sales trends to inform inventory management and menu adjustments for improved performance.
- Ensured compliance with health regulations and safety standards through regular staff training sessions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Oversaw financial reporting, budgeting, and forecasting to achieve fiscal targets effectively.
- Fostered a positive team environment, promoting collaboration and high morale among employees.
Assistant Restaurant General Manager
Wendy's
Kokomo, IN
09.2008 - 04.2014
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff to enhance performance and uphold company standards.
- Implemented inventory control procedures, reducing waste and optimizing stock levels.
- Developed strategies to improve team productivity and streamline workflows.
- Led staff scheduling efforts, aligning labor resources with peak business hours for efficiency.
- Enhanced customer experience by addressing feedback and implementing service improvements.
- Oversaw financial reporting, ensuring accurate revenue tracking and cost management.
Education
High School Diploma -
Taylor High School
Kokomo, IN05-2010
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Decision-making
- Relationship building and rapport
- Business processes and procedures
- Performance improvement
- Team collaboration
- Inventory management
Timeline
Express Courier
FedEx Express
01.2026 - Current
Package Handler
FedEx Ground
11.2025 - 12.2025
Certified Culinary Professional
Olive Garden Restaurant
10.2023 - 08.2025
Overnight Stocker and Receiver
Meijer
09.2023 - 12.2023
Restaurant General Manager
Bell American Group LLC
01.2014 - 07.2023
Assistant Restaurant General Manager
Wendy's
09.2008 - 04.2014
High School Diploma -
Taylor High School