Ronnie Falgout
Houma,LA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Pawnbroker/Assistant Manager
First Cash Pawn
Houma, LA
04.2024 - Current
- Assessed collateral value and determined loan amounts based on market trends
- Facilitated customer transactions, ensuring compliance with legal regulations
- Managed inventory and maintained accurate records of merchandise
- Trained new staff on operational procedures and customer service best practices
- Resolved customer inquiries and disputes, fostering positive relationships
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
Server
Outback Steakhouse
Houma, LA
04.2022 - Current
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu items, describing ingredients and cooking methods upon request.
Bank Teller
Synergy
Houma, LA
03.2023 - 04.2024
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
- Maintained cash drawer accuracy through diligent counting and reconciliation practices.
- Trained new tellers on operational procedures and customer service best practices to ensure smooth onboarding.
Sales Associate
Dilliards
Houma, LA
12.2022 - 03.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Received and displayed product shipments on store retail shelves upon delivery.
Server/Bartender
Olive Garden
Houma, LA
04.2021 - 08.2022
- Served food and beverages to patrons and confirmed complete orders.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
High School Diploma -
Ellender Memorial High School
Houma05.2020
Skills
- Stockroom Upkeep
- Upselling Techniques
- POS System Operation
- Product Recommendations
- Relationship Selling
- Cash Handling
- Store Opening and Closing
- Customer- and Service-Oriented
- Cash flow management
- Effective communicator
- Teamwork orientation
Timeline
Pawnbroker/Assistant Manager
First Cash Pawn
04.2024 - Current
Bank Teller
Synergy
03.2023 - 04.2024
Sales Associate
Dilliards
12.2022 - 03.2023
Server
Outback Steakhouse
04.2022 - Current
Server/Bartender
Olive Garden
04.2021 - 08.2022
High School Diploma -
Ellender Memorial High School
Education and Training
other