RONNIE FLORES
Fort Worth,TX
Summary
Self-motivated Field Operations professional with 10+ years of technician experience and a strong record of leadership recognition. Recommended by AT&T leadership for advancement into the Sr. Specialist Training Instructor role based on demonstrated training impact, consistent top-tier performance, and the ability to elevate team capability. Known for a team-first mentality, strong communication skills, and a passion for developing technicians through clear instruction, adaptable coaching, and hands-on mentorship.
Overview
14
14
years of professional experience
Work History
Premise Technician
AT&T, Inc.
Dallas, TX
07.2015 - Current
- Performed installation and maintenance of fiber and copper networks, ensuring adherence to safety standards and precision in service delivery.
- Coordinated and completed tasks independently, ensuring consistent alignment with AT&T standards and customer requirements.
- Assessed individual learning styles and provided targeted mentorship to expedite technician onboarding and proficiency.
Team Lead / Package Handler
United Parcel Service (UPS)
Fort Worth, TX
07.2012 - 09.2014
- Improved productivity by consistently meeting production goals across multiple shifts.
- Routed parcels for contracted drivers across a 5-state region, ensuring compliance with volume, delivery window, and time-limit guidelines.
- Assessed and adjusted delivery routes to optimize efficiency and meet operational demands.
Skills
- Skilled in ATLAS, GCAS, MWF, and GRETA
- Service-oriented with exceptional interpersonal skills
- Proven Team Lead with leadership-endorsed training potential
- Skilled in Microsoft Office applications
- Critical thinking and problem resolution
- Experienced peer coach and mentor for new technicians
Accomplishments
- Leadership-recommended candidate for Sr. Specialist Training Instructor (2026)
- TXNW Top Technician (2019–2022)
- Serve Customers First – Super Tech Award (2022)
- At Your Service MVP Award (2021)
Timeline
Premise Technician
AT&T, Inc.
07.2015 - Current
Team Lead / Package Handler
United Parcel Service (UPS)
07.2012 - 09.2014